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Business Systems Support & Training Specialist
ANF Group, Inc. 3.7
Support specialist job in Davie, FL
ANF is seeking a Business Systems Support & Training Specialist. This role is responsible for supporting, troubleshooting, and maintaining business applications, with a strong focus on CMiC (ANF's ERP), ensuring seamless operation for both enterprise users and field teams. In addition to day-to-day support, this role plays a critical role in training, onboarding, and capability development across the organization.
Why Join Us?
We are a growing Company serving the South Florida Market for over 40 years. We are dynamic, innovative and focused on delivering our clients successful and on-time projects looking for dedicated individuals seeking opportunities to become a vital part of a team that truly values all construction project management has to offer. At ANF Group, we are committed to building exceptional projects and fostering a work environment where innovation, collaboration, and professionalism thrive.
Company Benefits:
Comprehensive health, dental, and vision insurance
401(k) retirement plan with company match
Paid time off and holidays
Opportunities for professional development and growth
Responsibilities include:
Business Systems & CMiC Support
Provide hands-on support for CMiC users across enterprise and field teams.
Incident management to include ticket creation, triage and diagnosis, escalation and communication if needed, and testing and user-acceptance.
Manage user accounts, security settings, and system access for CMiC and other business systems.
Assist with CMiC configurations, module updates, and troubleshooting.
Ensure data integrity and accuracy within CMiC for reporting and operations.
Serve as the primary point of contact for CMiC-related issues and escalate when needed.
Help field teams troubleshoot CMiC mobile and on-site system access issues.
Support business units in leveraging CMiC for project tracking, cost management, and reporting.
Assist in testing, updating, and rolling out new CMiC features or system upgrades.
Work closely with IT, finance, and operations teams to support business system needs.
Coordinate with CMiC support and vendors to troubleshoot and resolve system issues.
Major incident management and companywide communication.
Training, Onboarding, and Learning Enablement
Own and support training and onboarding for both new and existing employees related to CMiC and other core business systems.
Design, build, and maintain a clear, structured training curriculum, including role-based learning paths.
Deliver live training sessions, workshops, and onboarding sessions for new hires and existing employees.
Partner with business leaders, IT, and Build U stakeholders to align training content with operational needs and organizational priorities.
Create and maintain user guides, training materials, knowledge bases, standard operating procedures, and troubleshooting FAQs to support self-service learning.
Identify skill gaps and recommend training improvements to continuously raise system proficiency and effectiveness.
Support change management efforts by preparing users for system updates, new functionality, and process improvements.
Measure training effectiveness and continuously refine content to improve outcomes and adoption.
Qualifications
Education:
Bachelor's degree in Information Systems, Business, or a related field.
Experience:
2-4 years of experience in business systems support, IT support, or technical training.
Demonstrated experience delivering end-user training, facilitating workshops, and supporting onboarding for new and existing employees.
Experience designing, developing, and maintaining structured training curricula, learning paths, and documented learning modules.
Experience creating and managing content within a Learning Management System (LMS) or similar training platforms (e.g., course creation, updates, tracking completion).
Ability to translate complex technical concepts into clear, user-friendly training materials for diverse audiences.
Experience developing user guides, job aids, knowledge bases, and self-service learning resources.
Hands-on experience with CMiC highly preferred.
Experience troubleshooting ERP systems, business applications, and integrations.
Strong problem-solving skills, attention to detail, and a continuous improvement mindset.
Excellent written and verbal communication skills, with confidence presenting and training cross-functional groups.
Proficiency in Microsoft applications (Excel, Word, Outlook; Power BI is a plus).
The Business Systems Support & Training Specialist plays a critical role in both system reliability and organizational capability building. This role goes beyond technical support by helping standardize training, elevate system usage, and reinforce ANF's commitment to continuous learning through the Build U initiative. The position provides an opportunity to develop deep expertise in CMiC system administration, training design, and business process improvement while directly impacting adoption, efficiency, and employee development across the organization.
Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to Race, Religious Creed, Color, National Origin, Ancestry, Physical or Mental Disability, Medical Condition, Genetic Information, Marital Status, Sex, Gender, Gender Identity, Gender Expression, Sexual Orientation, Military or Veteran status.
**Company conducts post-offer, pre-employment drug screening, background check, and Motor Vehicle Report.
$54k-86k yearly est. 19h ago
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Temporary Store Support Associate
Pyramid Consulting Group, LLC 4.0
Support specialist job in Boca Raton, FL
Our client, a luxury fashion brand, is seeking a temporary Store Support Associate to join the team at their boutique in Boca Raton, FL.
This is a full-time temporary position starting immediately in January, on an ongoing basis for one month (tentatively).
Job Duties Include:
Provide client-facing support by greeting customers, answering initial inquiries, and ensuring a seamless experience until a sales associate can take over
Assist with sales as needed
Perform back-of-house (BOH) tasks such as pulling merchandise for client appointments and organizing stock efficiently
Maintain cleanliness and organization in both front-of-house and back-of-house areas to uphold brand standards
Support inventory management by restocking shelves, returning items to proper locations, and monitoring product availability
Additional duties as needed
Job Qualifications Include:
2+ years of experience with BOH and FOH support within a retail setting
Ability to act as a team player
Strong problem-solving and multitasking abilities with excellent communication and organizational skills
Ability to lift up to 50 lbs and stand for the duration of shift
Salary: $20/hr
The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required.
While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you!
If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process.
Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.
We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact ****************
For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.
Please refer to our website: ***************** for access to our Right to Work and E-Verify.
$20 hourly 19h ago
IT Specialist
Straticon 3.8
Support specialist job in Boca Raton, FL
We are seeking an innovative and strategic IT Director to lead the design and implementation of
a unified, enterprise-wide IT Service Desk function. This role will play a pivotal part in
modernizing support services, driving organizational alignment, and enhancing the overall employee technology experience across a multi-location operation.
As a leader, you will champion the development of a comprehensive service delivery model that
acts as the centralized point of contact for all IT-related needs. Leveraging best practices in
integrating cutting-edge tools like AI, automation, and predictive analytics, you will build a
future-ready support ecosystem that empowers the business and elevates performance.
Core Responsibilities:
Strategic Direction & Vision
Architect and implement a unified service desk strategy that serves all business units and operational environments.
Create and execute a transformation roadmap that aligns with the company's broader digital and business initiatives.
Guide the shift to an experience-driven and results-oriented service delivery approach.
Embed leading service management practices to ensure governance, adaptability, and enterprise cohesion.
Cross-Functional Integration
Collaborate with stakeholders across departments (HR, Accounting, Legal, Operations, ect.) to unify workflows and standardize service offerings.
Ensure seamless support delivery across corporate offices, field teams, and remote environments.
Establish governance models that promote accountability and consistent service quality across the enterprise.
Operational Execution & Excellence
Define and track key performance indicators (KPIs) and experience-level agreements (XLAs) to measure support outcomes.
Cultivate a culture of continual improvement using performance metrics and user feedback.
Develop and maintain a dynamic knowledge base and robust self-service tools powered by AI.
Oversee third-party service providers and enforce service level agreements.
Technology Enablement & Innovation
Lead the integration of automation tools, AI-driven workflows, and predictive technologies to enhance service desk responsiveness.
Introduce intelligent service catalogs and user-personalized experiences to streamline IT interactions.
Monitor and adopt emerging technologies to ensure sustained innovation and agility.
People Leadership & Culture Development
Build and manage a service desk team, fostering a culture of accountability, innovation, and service excellence.
Promote an employee-first mindset focused on empathy, responsiveness, and problem ownership.
Provide coaching, development, and leadership opportunities to build team capability and resilience.
Qualifications:
Required:
Bachelor's degree in Information Technology, Business, or a related field (Master's preferred).
A minimum of 10 years' experience in IT service management or enterprise IT leadership, including 5+ years in a senior management role.
Demonstrated success in standing up or transforming service desk or ESM operations within distributed or multi-site organizations.
Background in construction industry.
Preferred:
ITIL 4 certification required; additional certifications (e.g., SIAM, HDI, COBIT, ISO/IEC 20000) highly desirable.
Hands-on experience with platforms like ServiceNow, Jira Service Management, Salesforce, CMiC, Autodesk, and Azure DevOps.
$52k-77k yearly est. 1d ago
RCM OPEX Specialist
Femwell Group Health 4.1
Support specialist job in Miami, FL
The RCM OPEX Specialist plays a critical role in optimizing the financial performance of healthcare organizations by ensuring that revenue cycle management processes are efficient and compliant with industry regulations. This position requires detail-oriented professionals who can navigate complex insurance claims and reimbursement processes.
Essential Job Functions
Manage internal and external customer communications to maximize collections and reimbursements.
Analyze revenue cycle data to identify trends and proactively remediate suboptimal processes.
Maintain fee schedule uploads in financial and practice operating systems.
Review and resolve escalations on denied and unpaid claims.
Collaborate with healthcare providers, payors, and business partners to ensure revenue best practices are promoted.
Monitor accounts receivable and expedite the recovery of outstanding payments.
Prepare regular reports on refunds, under/over payments.
Stay updated on changes in healthcare regulations and coding guidelines.
*NOTE: The list of tasks is illustrative only and is not a comprehensive list of all functions and tasks performed by this position.
Other Essential Tasks/Responsibilities/Abilities
Must be consistent with Femwell's core values.
Excellent verbal and written communication skills.
Professional and tactful interpersonal skills with the ability to interact with a variety of personalities.
Excellent organizational skills and attention to detail.
Excellent time management skills with proven ability to meet deadlines and work under pressure.
Ability to manage and prioritize multiple projects and tasks efficiently.
Must demonstrate commitment to high professional ethical standards and a diverse workplace.
Must have excellent listening skills.
Must have the ability to maintain reasonably regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards and organization attendance policies and procedures.
Must maintain compliance with all personnel policies and procedures.
Must be self-disciplined, organized, and able to effectively coordinate and collaborate with team members.
Extremely proficient with Microsoft Office Suite or related software; as well as Excel, PPT, Internet, Cloud, Forums, Google, and other business tools required for this position.
Education, Experience, Skills, and Requirements
Bachelor's degree preferred.
Minimum of 2 years of experience in medical billing, coding, revenue cycle or practice management.
Strong knowledge of healthcare regulations and insurance processes.
Knowledgeable in change control.
Proficiency with healthcare billing software and electronic health records (EHR).
Knowledge of HIPAA Security preferred.
Hybrid rotation schedule and/or onsite as needed.
Medical coding (ICD-10, CPT, HCPCS)
Claims management (X12)
Revenue cycle management
Denials management
Insurance verification
Data analysis
Compliance knowledge
Comprehensive understanding of provider reimbursement methodologies
Billing software proficiency
$34k-49k yearly est. 1d ago
People & Culture Specialist
SAYN Marketplace Solutions
Support specialist job in Miami, FL
SAYN is hiring a People & Culture Specialist (Training & Development) to join our team!
We're looking for a true specialist with proven experience in talent development, training, people leadership and employee relations. This is not an generalist position (it is in addition to our current HR)
You'll be responsible for:
• Developing and coaching leaders and employees
• Designing and delivering impactful training and development programs
• Guide both employee and leadership coaching and mentoring
• Ensuring employees are aware of areas for growth and suggesting/providing training for employees and/or manager, as needed, to ensure they are ready for next steps in their careers
• Keeping a consistent pulse on employee dynamics, team health, and leadership effectiveness, proactively addressing issues before they escalate
• Implementing people processes that strengthen culture and performance
• Resolving complex employee relations and conflict situations
The ideal candidate:
• Has 5+ years of high level People & Culture / HR experience with a specialization in development, executive coaching and employee relations
• Is confident supporting leaders and navigating sensitive situations
• Brings a strategic mindset with hands-on execution
• Is passionate about building people up and creating high-performing teams
$32k-60k yearly est. 2d ago
Technical Support Specialist
Sidley Austin LLP 4.6
Support specialist job in Miami, FL
The Technical SupportSpecialist is responsible for providing Level II technical hardware and software support. They will facilitate and resolve a wide variety of requests, inquiries and complaints with the use of their extensive technical knowledge of hardware and software. The Technical SupportSpecialist will work independently and as part of a team.
Duties and Responsibilities
* Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence.
* Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging and post image configurations, preventative maintenance, and basic printer troubleshooting working with the vendor on repairs.
* Software support functions include, but are not limited to, troubleshooting of applications that are standard within Sidley's environment, installation and configuration of software, updates and preventative maintenance, and support of third party applications in coordination with vendors.
* Manage the assets that are both deployed and in inventory, maintain accurate Asset records for each user and each piece of equipment. Coordinate and perform Hardware moves, changes and exchanges.
* Provide break/fix support for telephones, including handsets, telephone cords and telephone base-units.
* Assist with projects such hardware or software upgrades, office moves and special events.
* Manage and process Hardware warranty claims and issues, and facilitate warranty repairs with third party vendors.
* Document and maintain user request and incident records in IT Service Management System.
* Perform other duties as required.
Salaries vary by location and are based on numerous factors, including, but not limited to, the relevant market, skills, experience, and education of the selected candidate. If an estimated salary range for this role is available, it will be provided in our Target Salary Range section. Our compensation package also includes bonus eligibility and a comprehensive benefits program. Benefits information can be found at Sidley.com/Benefits.
Target Salary Range
$75,000 - $85,000 if reporting to a supervisor in New York
Qualifications
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email ************************** (current employees should contact Human Resources).
Education and/or Experience:
Required:
* BA/BS degree or equivalent work experience
* A minimum of 2 years of experience providing direct and exceptional user support in a high performance culture, including:
* Experience supporting Windows-based computers, including Microsoft Windows 10
* Experience supporting VoIP Telephony solutions
* Experience with enterprise imaging solutions for Windows-based computers
* Experience supporting Smartphones, e.g., iPhone, Android
* Experience supporting Microsoft Office Applications and Remote Access technology, such as Citrix
Preferred:
* Law Firm or Professional Services experience
* A+, ITIL and Microsoft Office Application certifications
* Experience using and supporting Adobe Acrobat, iManage Document Management Solutions, Cisco Telephony, Blackberry Work, and Mac in an enterprise as well as experience deploying operating systems with SCCM
Other Skills and Abilities:
* The following will also be required of the successful candidate:
* Strong organizational skills
* Strong attention to detail
* Good judgment
* Strong interpersonal communication skills
* Strong analytical and problem-solving skills
* Able to work harmoniously and effectively with others
* Able to preserve confidentiality and exercise discretion
* Able to work under pressure
* Able to manage multiple projects with competing deadlines and priorities
Sidley Austin LLP is an Equal Opportunity Employer
#LI-EC1
$75k-85k yearly Auto-Apply 4d ago
IT Support Specialist
All Lines Technology 3.3
Support specialist job in Miami, FL
Job Purpose: IT Systems Engineer Support will perform basic IT support functions including triage, initial response, and remediation of desktop hardware issues including desktop operating system and peripherals such as printers. Depending on the market served, this individual may provide support for multiple schools including phone support and remote access for locations outside the immediate geographic area. In markets with multiple locations this person must provide dependable transportation to travel from one location to another at a moment's notice. The individual will interface with the National Support Center IT Helpdesk and may also serve as an IT focal point for support of ALS employees on travel.
Primary Responsibilities:
Supports the technology in the learning environment that is aligned with academic goals and educational objectives.
Resolve common issues with workstations, printers, and other associated devices including repair of desktop computers, printers, etc.
Works directly with contracted hardware maintenance firms to guide them to trouble spots, identify the problems, and to repair items under warranty.
Frequently tours all classrooms and learning communities to insure that all workstations and peripherals are operational
Log or respond to IT trouble tickets originated by staff, contracted monitoring vendors, and Support Center Helpdesk.
Log and manage technology inventory and asset control.
Provide updates to IT trouble tickets including documenting solution and providing explanation to end users.
Provides positive support for all staff and students within the classroom in conjunction with overseeing and monitoring use of resources and equipment.
Helps to support the technology in an effective classroom environment that encourages a positive, orderly and purposeful student learning atmosphere utilizing technology as a learning tool.
Facilitates on-going refresh of software image and technology readiness in concert with IT Helpdesk and management.
Utilizes remote support tools and processes to provide support to devices regardless of location.
Provides support within the classroom by demonstrating adeptness, in working with PC hardware and performing problem solving techniques.
Responds promptly to school staff members regarding technology support issues.
Serves as a repair liaison by greeting and escorting on-site repair personnel, verifying repair activity, and closing out service requests. This may include PCs, printers, network switches, routers, servers, and other aspects of technology that require on-site repairs by vendors.
Prepares equipment for shipping, receives new equipment, and assists with return of defective components.
Performs all other support duties as deemed necessary, which are aligned in accordance with ALS policy and procedures that ensures technology support for educational and behavioral goals are achieved.
Off hour support for critical outages
Other duties as assigned
Job Requirements and Prerequisites:
Associate degree in Technology or related technology field or equivalent experience required.
Prior experience with PC hardware and software, printers, Microsoft Windows Desktop Operating Systems, Microsoft Office suite, and/or other products.
A+ certification or equivalent is required.
Excellent written and oral communication skills and the ability to express themselves verbally in a clear and concise manner.
Excellent organization and time management skills. The ability to manage task and issues at multiple locations including inventory and asset management.
The ability to lift and carry equipment weighing up to 50 pounds.
The ability to travel as needed is required.
Good problem solving, customer service and telephone skills.
Good interpersonal skills as well as the ability and willingness to follow instructions given by offsite Help Desk personnel are required.
Previous experience and/or the ability to work with at-risk students are a plus
$46k-70k yearly est. Auto-Apply 5d ago
Computer Field Tech Position-Miami FL
BC Tech Pro 4.2
Support specialist job in Miami, FL
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
IT Support Specialist
Helm Bank 3.9
Support specialist job in Miami, FL
Job Title: IT SupportSpecialist
Summary
The IT SupportSpecialist is responsible for maintaining and monitoring the Bank computer systems, installing and configuring hardware and software, and solving technical issues as they arise. Responding in a timely manner to service issues and requests. The IT SupportSpecialist is responsible for providing technical support across the Bank, this may be in person or over the phone.
Essential Duties & Responsibilities
Responsibilities include the following: other duties may be assigned:
Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the Bank (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Gathering and analyzing data to diagnose problems with computer systems
Changing configurations, settings and permissions to fix computer issues
Logging all service requests and updating tickets as needed
Requirements and Qualifications
Certificate or associate's degree in computer science or bachelor's degree program with a computer-related major.
Current relevant industry certifications
Minimum two years of relevant experience in a help desk/IT support role.
High-level knowledge of commonly used software, hardware and applications
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Must be bilingual in both English and Spanish. Ability to fluently speak, understand, read and write both languages
Customer/Client Focus.
Credibility.
Problem Solving/Analysis
Teamwork Orientation.
Initiative.
Stress Management
Organizational Skills
Time Management Skills
Multitasking Skills
Technical Capacity
Effective communicator
Adaptability
$43k-72k yearly est. Auto-Apply 60d+ ago
Endpoint Applications Specialist
Greenberg Traurig 4.9
Support specialist job in Miramar, FL
Greenberg Traurig (GT), a global law firm with locations across the world in 15 countries, has an exciting employment opportunity for you. We offer competitive compensation and an excellent benefits package, along with the opportunity to work within an innovative and collaborative environment.
Join our Technology Team as an Endpoint Applications Specialist located in various offices.
We are seeking a professional who thrives in a fast-paced, deadline-driven environment. The ideal candidate possesses strong problem-solving and decision-making abilities, ensuring efficiency and accuracy in every task. With a dedicated work ethic and a can-do attitude, you will take initiative and approach challenges with confidence and resilience. Excellent communication skills are essential for collaborating effectively across teams and delivering exceptional client service. If you are someone who demonstrates initiative, adaptability, and innovation, we invite you to join our team.
This role can be based in various offices, on a remote basis. This role reports to the Endpoint Applications Manager.
Position Summary
The Endpoint Applications Specialist is responsible for evaluating, customizing, implementing, administering, and providing Tier 3 (subject matter expert) support for all core firm endpoint applications and their upgrades. This includes Microsoft Office 365 products and add-ins, PDF software, document productivity tools, SaaS applications, and team assigned applications across the firm.
Key Responsibilities
Evaluates, deploys, manages, and supports assigned applications at the enterprise level
Creates project plans, sets schedules, and executes application rollouts and upgrades
Performs product and system analyses/testing and presents recommendations to management
Reconfigures or customizes applications as needed to satisfy user requirements
Works with users, other specialists, and system engineers to address system/application issues or enhance workflow procedures
Prepares all documentation for assigned projects including user and business requirements
Communicates product updates and technical specifications to diverse audiences within the GT environment
Maintains and further develops in-house macros, customizations, and tools
Creates low code process flows using industry standard robotic process automation (RPA) tools such as Microsoft Power Automate and UIPath
Provides Tier 3/subject matter expert (SME) support for all core applications assigned to the team
Creates and delivers presentations to various audiences assigned by the Endpoint Applications manager
Appears on camera for meetings with colleagues and vendors
Other duties as deemed appropriate by the Endpoint Applications Manager
Qualifications
Skills & Competencies
Strong technical knowledge in the use, configuration, and deployment of Microsoft 365 Applications
Strong technical knowledge of Microsoft Windows Operating Systems
Strong technical knowledge of Microsoft Office document creation and recovery
Familiarity with automation languages such as VB, PowerShell, Python, JavaScript, and JSON a plus
Comfortable working with SQL Query Language to query and manage SQL databases
Strong knowledge and experience working with document management systems, document comparison/metadata applications, and legal macro packages
Strong knowledge and experience working in the registry and maintaining group policy
Knowledge of cybersecurity principles and practices, including threat detection, risk management, and data protection
Basic understanding of AI, its risks and implementation. Familiarity with Copilot for M365 a plus
Familiarity with tools like firewalls, VPN, intrusion detection systems, and encryption technologies
Familiarity with project management processes with an emphasis on managing projects, assessing priorities, and achieving solutions under deadline
Ability to take an assignment from inception to completion with minimal supervision or by following broad guidelines with a strong sense of ownership and accountability
Excellent oral and written communication skills and the ability to build effective internal and external client relationships
Proficiency in using collaboration tools such as Microsoft Teams
Education & Prior Experience
Bachelor's degree in computer science and/or Information Systems or equivalent experience
Minimum two years' experience in applications testing, configuration, deployment, administration, and support
A+, Net+, Microsoft Office User Specialist Certifications a plus
GT is an EEO employer with an inclusive workplace committed to merit-based consideration and review without regard to an individual's race, sex, or other protected characteristics and to the principles of non-discrimination on any protected basis.
$90k-110k yearly est. Auto-Apply 6d ago
IT Support Specialist
Atlantic Pacific Companies 3.6
Support specialist job in Miami, FL
Atlantic Pacific Companies is a dynamic industry leader, with a growing and diverse portfolio of properties throughout Florida, Georgia, Texas, California, North Carolina, and Washington, D.C.
We are looking for passionate people who enjoy challenges and helping others. Does this sound like you? Join us!
Our Company is seeking an experienced and highly motivated IT SupportSpecialist for our Corporate Office in Miami, Florida.
Job Type: Full-Time
Job Description Summary:
The IT SupportSpecialist provides frontline technical support and ensures the smooth operation of computer systems across the organization. This role handles general IT issues, including troubleshooting software applications, installing and upgrading hardware, managing Microsoft 365 settings, supporting new hire setups and offboarding, and assisting with basic network administration. The IT SupportSpecialist also analyzes and resolves system problems, implements solutions, and provides end-user training to improve overall technology use.
Responsibilities:
Installing and upgrading computer hardware, software, and related components.
Troubleshooting general IT issues, including PC applications (Adobe, MS Office, Chrome, SharePoint), Microsoft 365 settings, and routine technical support needs.
Assisting with network administration tasks and ensuring appropriate system connectivity.
Implementing computer system requirements by defining and analyzing system problems and designing standards and solutions.
Maintaining and upgrading existing systems, including regular PC setup, registration, audits, and updates.
Providing technical support and training to users, including assistance with new software, workstation setup, and ongoing employee support.
Performing minor hardware and software repairs, resolving workstation issues, and ensuring IT systems meet operational demands.
Ensuring data storage systems and related technologies remain secure and properly managed.
Coordinating with IT team members to resolve issues and ensure consistent, sustainable solutions across all platforms.
Documenting technical work, organizing records, and maintaining accurate system information.
Supporting new hire technology setups and employee offboarding processes.
Assisting with technology-related projects, upgrades, and special requests.
Requirements
High school diploma required; college coursework or degree in computer-related studies preferred.
One to two years of experience in IT support or a related role; or equivalent combination of education and experience. CERTIFICATIONS: Microsoft A+
Knowledge of PC hardware, software installation, Microsoft 365, and basic networking. Experience troubleshooting Microsoft Office applications and general workstation issues. Ability to analyze and resolve system problems, design solutions, and support end users effectively.
For more information, please visit Our Website
Follow Us: Facebook LinkedIn Twitter
Atlantic Pacific Companies is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Disclaimer: The tasks and responsibilities listed are not the only ones applicable to the positions
$36k-51k yearly est. 8d ago
Support Specialist I
Modmed 4.5
Support specialist job in Boca Raton, FL
We are united in our mission to make a positive impact on healthcare. Join Us!
South Florida Business Journal, Best Places to Work 2024
Inc. 5000 Fastest-Growing Private Companies in America 2024
2024 Black Book Awards, ranked #1 EHR in 11 Specialties
2024 Spring Digital Health Awards, “Web-based Digital Health” category for EMA Health Records (Gold)
2024 Stevie American Business Award (Silver), New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine (WAMM)! We're a team of bright, passionate, and positive problem-solvers on a mission to place doctors and patients at the center of care through an intelligent, specialty-specific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling, we have grown to over 3400 combined direct and contingent team members serving eleven specialties, and we are just getting started! ModMed's global headquarters is based in Boca Raton, FL, with a growing office in Hyderabad, India, and a robust remote workforce across the US, Chile, and Germany.
ModMed is hiring a driven Software SupportSpecialist I to join our positive, passionate, and high-performing Client Services team focused on providing best-in-class software support service to our expanding client base of EMR users. This is an exciting opportunity to be a part of an exceptional team within a fast-paced Healthcare IT company that is truly Modernizing Medicine!
This position is a hybrid role and is based in our Boca Raton, FL office.
Your Role:
Deliver an exceptional client experience by identifying and documenting client needs and issues, answering incoming inquiries, effectively applying problem-solving techniques, educating clients, and following issues through to their successful resolution.
Based on your experience and the department's needs, you will be placed on either the Clinical or Practice Management Support team. Comprehensive training will be provided to prepare you for success in your assigned area.
Provide consistent, professional, and high-quality client support to our client base.
Establish procedures to ensure client satisfaction and quality service delivery.
Communicate and collaborate across teams and departments to help resolve issues.
Replicate and document issues for further escalation.
Skills & Requirements:
Bachelor Degree, preferred.
1-2 years of related experience.
Manage/ field 25+ inbound calls per day.
Ability to work onsite at our Boca Raton HQ Office 3 days a week.
Demonstrated expertise with evaluating, troubleshooting, and following up on customer software application issues.
Experience within a medical practice and/or EMR experience is preferred.
Basic knowledge of Apple platforms: Mac, iPad, iPhone/iPad iOS.
Knowledge of bug tracking software such as Zen and Jira.
Excellent interpersonal, verbal, and written communication skills.
Ability to effectively prioritize and manage time.
ModMed Benefits Highlight:
At ModMed, we believe it's important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,
Insurance Coverage: Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,
Allowances: Annual wellness allowance to support your well-being and productivity,
Earned, casual, and sick leaves to maintain a healthy work-life balance,
Bereavement leave for difficult times and extended medical leave options,
Paid parental leaves, including maternity, paternity, adoption, surrogacy, and abortion leave,
Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.
United States
Comprehensive medical, dental, and vision benefits
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs,
Company paid Life and Disability benefits, Flexible Spending Account, and Employee Assistance Programs,
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed,
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning,
Global presence and in-person collaboration opportunities; dog-friendly HQ (US), Hybrid office-based roles and remote availability for some roles,
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING: ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote "interviews," and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process, and valid communications from our hiring team will come from our employees with a ModMed email address (*************************). Please check senders' email addresses carefully. Additionally, ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above, please report them to the FTC website.
$43k-82k yearly est. Auto-Apply 2d ago
Technical Support Specialist
Bis Digital 4.2
Support specialist job in Fort Lauderdale, FL
Technical SupportSpecialist
The technical supportspecialist will perform various roles related to ensuring outstanding customer support is delivered. The call center specialist will answer incoming call queries from customers and help troubleshoot remotely. They will demonstrate strong knowledge of Audio/video products and solutions. The specialist will work with help desk manager to ensure adequate and accurate coverage of help desk support is always available; as well ensure best practices are enlisted when additional on site help is requested. The specialist may be asked to assist with other projects both internally and at external customer locations.
The responsibilities of the Technical SupportSpecialist include but are not limited to the following:
Answer incoming calls and respond to customer emails in a timely manner.
Provide technical insight to answer and resolve customer queries.
Leverages all available resources to provide the best information.
Follows all established processes regarding request for onsite service.
Maintains awareness of those assigned to support the call queue.
Appropriately escalates issues to supervisors.
Routes call appriately as requested.
Stays current on AV products and solutions serviced by the organization.
Leverages remote desk top technology to assist with remote software installations
Other related duties as assigned
$52k-76k yearly est. 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Miami, FL
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$34k-47k yearly est. 60d+ ago
Deskside Support Specialist - Hialeah
Stratacuity
Support specialist job in Hialeah, FL
Apex Systems is looking for a qualified PC Service Technician in the Miami, FL area! If interested, please take a look at the job description below and email your resume to Andrew Blankenship at [email protected] Job Title: Desktop Support Technician Shift: Monday - Friday 7am - 4pm
Principal Duties and Responsibilities:
* Provided Desktop HW & SW, networking and VTC technical support
* Perform IT service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide
* Coordinates and Client End User on expectations and availability to conduct Managed Client Services
* Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations
* Identifies potential issues that could adversely impact End User experience and follows through on action steps
* Strives to meet all Client SLAs & Customer Satisfaction Goals
* Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site
* When required-provides onsite shadowing to Program Field Service Team
* Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles
* Basic installation and maintenance to technical products
* Follows predefines procedures and tasks in everyday activities
Required Skills and Competencies:
* Minimum 1-3 year experience in servicing/deploy computer equipment
* Must have a proven customer service background
* Must have experience in a corporate environment
* Individual will be knowledgeable of Windows operation system environment
* Able to comprehend and follow verbal and written technical instructions and scripts
* Physically able to lift and move Enterprise and Client technology hardware in our customer environments
* Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or ************.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click here for more details.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.
Employee Type:
Contract
Location:
Hialeah, FL, US
Job Type:
Date Posted:
December 4, 2025
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$45k-52k yearly est. 14d ago
FNW PROGRAM SPECIALIST IV - DACS - 42003935
State of Florida 4.3
Support specialist job in Doral, FL
Working Title: FNW PROGRAM SPECIALIST IV - DACS - 42003935 Pay Plan: Career Service 42003935 Salary: $51,500.02 - $54,075.02 Total Compensation Estimator Tool
FNW PROGRAM SPECIALIST IV - DACS
FLORIDA DEPARTMENT OF AGRICULTURE AND CONSUMER SERVICES
DIVISION OF FOOD, NUTRITION AND WELLNESS
* OPEN COMPETITIVE OPPORTUNITY*
CONTACT:
Amy Hayden **************
MINIMUM REQUIREMENTS:
A bachelor's degree from an accredited college or university and four (4) years of professional experience in consumer complaint program work, business administration, customer or public relations, investigations; or administrative work and/or professional regulation, or a field related to the area of responsibility.
A master's degree from an accredited college or university can substitute for one (1) year of the required experience.
Professional or technical experience as described above can substitute on a year-for-year basis for the required college education.
Requires possession of a valid Driver's License.
Please Note: There will be a numerically based work sample administered with an established minimum required passing score to all eligible candidates as part of the hiring process for this position.
EDUCATIONAL NOTE: Graduates utilizing education attained in the United States to meet the minimum requirements of a position will not be appointed until verification of the applicable degree has been obtained. Foreign trained graduates utilizing a degree attained outside of the United States to meet the minimum requirements of a position must be prepared to provide a copy of a credential evaluation conducted by an Approved Credential Evaluation Agency. A list of approved agencies can be viewed at "Approved Credential Evaluation Agencies, Florida Department of Education." Approved Credential Evaluation Agencies (fldoe.org)
* ATTENTION CANDIDATES*
To be considered for a position with the Florida Department of Agriculture and Consumer Services:
* All fields in the Candidate Profile must be completed (an attached resume is not a substitution for the information required on the candidate profile).
* Work history, duties and responsibilities, hours worked, supervisor, and formal education fields, etc. must be filled out to determine qualifications for this position.
* Responses to Qualifying Questions must be verifiable in the Candidate Profile.
The Florida Department of Agriculture and Consumer Services values
and supports employment of individuals with disabilities. Qualified
individuals with disabilities are encouraged to apply.
ADDITIONAL REQUIREMENTS:
Frequent travel required.
Monthly travel will vary based on activities scheduled (reviews, technical assistance, workshops, conferences).
Must be willing to obtain additional training appropriate to job functions.
Obtain certification in food safety (such as Serv-Safe or equivalent) within 12 months of appointment.
NOTES:
To maintain fairness and integrity, applicants are required to provide honest and authentic responses during all stages of the evaluation and selection process. Applicants must rely on their own personal knowledge, thoughts, and impressions. A candidate's use of Artificial Intelligence (AI) tools to answer qualifying questions or participate in interviews will be taken into consideration when determining qualification for the position.
Successful applicant must pass a background screening, including fingerprinting, as a condition of employment
Actual hours of work shift will be established by supervisor and based on providing departmental coverage for established business hours.
Some weekend and evening travel required for completing reviews and attendance/presentations at conferences and meetings.
JOB DUTIES:
The employee is primarily responsible for monitoring program requirements under the National School Lunch Program (NSLP) which includes the School Breakfast Program (SBP), Afterschool Snack Program (ASSP), Fresh Fruit and Vegetable Program (FFVP), Special Milk Program (SMP), Seamless Summer Option (SSO), and the Summer Food Service Program (SFSP). The employee is also responsible for conducting various on-site reviews in accordance with the Code of Federal Regulations (CFR) (7 CFR 210, 7 CFR 215, 7 CFR 220, 7 CFR 225, 7 CFR 245, 2 CFR 200, and 7 CFR 250). The employee will conduct on-site School Meals Administrative Reviews (SMAR) alone, as a team member, and/or as a review lead.
Conducts comprehensive, on-site evaluations of School Food Authorities (SFAs) and Sponsors participating in the child nutrition programs. Conducts computerized nutrient analyses of SFA menus. Responsible for making a preliminary selection of schools/sites to be reviewed based on data obtained from the SFA/Sponsor. Prepares work packets, completes the off-site and on-site program review tools, and other appropriate review forms and documents within the regulatory timeframes, and organizes documents appropriately. Conducts entrance conferences to review the focus and scope of the evaluations and exit conferences to review findings and provide corrective actions and suggestions to SFAs/Sponsors/sites as needed. Demonstrates working knowledge of procurement and nutrition standard and discriminatory practices as required by the Code of Federal Regulation. Coordinates with the procurement, resource management, and nutrition standards teams to compile and issue SMAR Reports to SFAs/Sponsors to include a corrective action plan, associated timeframes for corrective action, and any potential fiscal action. Posts and tracks SMAR data as directed using the automated system or formatted spreadsheets as needed for reporting.
Serves as review lead as required. Ensures SMARs are conducted in accordance with federal regulations, state laws, rules, policies, and procedures. Responsible for making travel arrangements to include travel authorizations, as needed, using automated system and making arrangements for hotel, car, and/or air travel as applicable for team travel. Coordinates team meetings with all necessary staff.
Attends and participates in team meetings and staff meetings. Reviews and coordinates with the procurement team, resource management, nutrition standards and any other team members, to ensure the procurement tool is accurate and consistent with the SMAR. Develops and aids in the implementation of internal processes and procedures. Maintains and updates SMAR forms as needed in accordance with regulations and Florida Department of Agriculture and Consumer Services policies. Maintains the database for tracking programs implemented well by SFAs undergoing review. Assists with administrative appeals on an as-needed basis.
Assists with the emergency management functions of the bureau during periods of disaster. Performs other related duties as assigned.
KNOWLEDGE, SKILLS AND ABILITIES:
* Ability to understand and apply applicable rules, regulations, policies, and procedures and have extensive knowledge of foods and nutrition.
* Knowledge of Child Nutrition Programs operations and Nutrition Education activities.
* Ability to recognize program deficiencies and irregularities and recommend methods of correction.
* Ability to recognize program needs and provide competent and effective assistance to Local Education Agencies (LEAs) and food service directors/managers relative to problems of marketing, purchasing, menu development, computerized nutrient analysis, storage of foods and maintenance of accounts, records, and reports.
* Skill in effective public relations, including conducting meetings and workshops related to Child Nutrition Program operations.
* Ability to communicate and express ideas effectively, both orally and in writing.
* Basic math skills and general knowledge of accounting principles and proficiency in basic computer skills to include familiarity with word processing and calculating programs.
* Ability to establish and maintain effective working relationships with others.
* Ability to effectively present information and respond to questions from groups.
The Benefits of Working for the State of Florida
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
* Annual and Sick Leave benefits;
* Nine paid holidays and one Personal holiday each year;
* State Group Insurance coverage options, including health, life, dental, vision and other supplemental insurance options;
* Retirement plan options, including employer contributions (For more information, please visit ***************
* Flexible Spending Accounts;
* Tuition waivers;
* And more!
For a complete list of benefits, visit *****************************
For an estimate of the total compensation package for this position, please visit the "Total Compensation Estimator Tool" located above under the "Posting Closing Date."
SPECIAL NOTES:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Floridasupports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
Location:
$51.5k-54.1k yearly 4d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing
Support specialist job in Miami, FL
Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level IITechnician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Required to have worked in an MSP environment in the past to be considered.
Minimum of 3years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Miami, FL
$34k-57k yearly est. 26d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing, LLC
Support specialist job in Miami, FL
Job DescriptionSummary Our client is a leading IT Solutions Company located in the West Miami, FL area and they are in need of a Help Desk Support Level II Technician. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Required to have worked in an MSP environment in the past to be considered.
Minimum of 3 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
2-3 years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$34k-57k yearly est. 6d ago
IT Support Specialist III
Edfed
Support specialist job in Miami, FL
Support the Credit Union by assisting with network operations and desktop administration. Provide technical support for tier II and tier III issues. Support staff access to the internet and network resources. Follow established procedures to install software and updates on workstations. Complete projects and assignments independently or under little supervision. Performs processing and run jobs on core system independently or under supervision.
Duties & Responsibilities:
Perform the duties and responsibilities of the IT SupportSpecialist II.
Deploy computer images, applications, and updates to all workstations.
Assist in the administration of network devices, VLANS, and configurations.
Troubleshoot advanced issues with Windows PCs and internet connections.
Mentor lower-level Helpdesk/IT technicians.
Work on assigned projects.
Skills:
Creating and administering Group Policy Objects
Experience in the Microsoft 365 ecosystem
Experience in enterprise-level imaging processes (preparing computers for imaging and deployment)
Experience with hardware inventory management systems
Mobile Device Management
$34k-57k yearly est. 60d+ ago
IT Helpdesk Technician
Instasks App Platform
Support specialist job in Miami, FL
Instasks App is a Professional Concierge Service. The app provides top-tiered professionals and clients with an online platform. Our unique approach to building an App is to give the client and the provider instant bookings and an easy process of all services: For example, client requests for quick tasks and large projects. Providers receive custom requests for their specialized skills. The app takes care of all invoicing between client and provider with a detailed invoice. And book all the confirmed jobs. We track providers' locations for the client's en route to any job.
We created a portal platform to guide you in listing your professions. The platform provides you with schedules, invoicing and credit card processing are all part of the enhanced technology. Clients will have a choice to give the providers reviews and star ratings to ensure our elite services when booking on our app. Our mission is to help all providers strive to achieve their financial and independent goals. To have more time with their families and create a brighter future for all.
The App offers opportunities to providers over the age of 18 and, by law, over the age of 21 for any tasks serving liquor. Build your future with a secure & safe platform. Be your own boss by choosing the TASKS that best suit your schedules and be available to work when you want to work. Build your income to help increase your revenue. Book tasks that are within a 15-mile radius. Our language preferred gives you better communication skills during your tasks. Our client's and providers' health & well-being are our highest priorities.
BACKGROUND CHECK POLICY: All providers accountants go through an extensive (background check) through a third party company. The certificates they receive are in place to ensure the provider and client feel safe. The document you receive from the third-party background company can be given to any job you are applying for. Our policy states all providers must go through a third party background check only after you are confirmed for a job. We request you do not go through the background check link until you are confirmed for any jobs.
ETIQUETTE TRAINING POLICY: Each provider will go through etiquette training to ensure that every provider is a friendly and well-mannered individual. We are poised to give our clients the very best in professional service. Our platform should leave no room for laxity as we work hard to bring the very best to our customers.
SKILLS AND ABILITIES: Requires working from detailed instructions and occasional independent decision-making. Ability to read, analyze and interpret documents such as safety rules, operating and maintenance instructions, or procedural manuals.
We are looking for a competent IT Helpdesk Technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.
An excellent IT Helpdesk Technician must have a good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company's reputation and business.
Responsibilities
Serve as the first point of contact for customers seeking technical assistance over the phone or email.
Perform remote troubleshooting through diagnostic techniques and pertinent questions.
Determine the best solution based on the issue and details provided by customers.
Walk the customer through the problem-solving process.
Direct unresolved issues to the next level of support personnel.
Provide accurate information on IT products or services.
Record events and problems and their resolution in logs.
Follow-up and update customer status and information.
Pass on any feedback or suggestions from customers to the appropriate internal team.
Identify and suggest possible improvements on procedures.
Requirements
Proven experience as a help desk technician or other customer support role.
Tech-savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Proficiency in English.
Excellent communication skills.
Customer-oriented and cool-tempered.
BSc/BA in IT, Computer Science or a relevant field.
How much does a support specialist earn in University Park, FL?
The average support specialist in University Park, FL earns between $24,000 and $69,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in University Park, FL
$41,000
What are the biggest employers of Support Specialists in University Park, FL?
The biggest employers of Support Specialists in University Park, FL are: