Support specialist jobs in Wichita Falls, TX - 44 jobs
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Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Wichita Falls, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 1-3 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$32k-43k yearly est. 4d ago
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Technical Support Analyst
Irium-Mexico
Support specialist job in Wichita Falls, TX
Job Description
Job Details:
Wichita Falls, Tx - USA
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
Bachelor's degree in Computer Information Systems or related field.
+1 year of experience in working in an IT help desk, support, or customer service role
Knowledge of any ticketing system.
Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
Effective written and verbal communication skills.
Responsabilities:
Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.
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$36k-60k yearly est. 22d ago
Technical Support Analyst
Irium
Support specialist job in Wichita Falls, TX
Job Details:
Wichita Falls, Tx - USA
Salary Range: $62.000 annual gross (Compensation could be higher/lower based on experience, education and skill set)
Qualifications:
Bachelor's degree in Computer Information Systems or related field.
+1 year of experience in working in an IT help desk, support, or customer service role
Knowledge of any ticketing system.
Understanding of IT technology such as computer hardware, Microsoft products (Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Windows 7/10/11, etc.).
Strong customer service skills.
Basic technical knowledge, problem solving skills and troubleshooting focused on computer hardware, mobile devices, and networking.
Effective written and verbal communication skills.
Responsabilities:
Supporting associates with the setting up or replacing of new workstations and processing then documenting tasks or tickets.
Provide timely Level I technical support for all onsite and remote end-users focusing on excellent customer service.
Triage, process, communicate, escalate, and resolve all assigned level I tickets through the IT helpdesk ticketing system.
Initiate and schedule with vendor to replace or fix hardware issues.
Maintain and process changes of user accounts and computers within Active Directory and archiving of user data.
Set up and configure new Windows desktop/laptops or mobile devices for new hires.
Minimum hardware troubleshooting that includes workstations, mobile devices, and peripheral devices (printers, keyboards, monitors, mouse, etc.).
Install, configure, and support all enterprise application such as Microsoft 365 (Outlook, Word, Excel, SharePoint, OneDrive, Teams) and Adobe Creative Suite.
Participate in meetings and projects or tasks by IT management.
$36k-60k yearly est. Auto-Apply 60d+ ago
Dynamic PC Support Techician
Worldwide Techservices Open 4.4
Support specialist job in Wichita Falls, TX
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
$32k-43k yearly est. 60d+ ago
Customer Advocate
Partnered Staffing
Support specialist job in Wichita Falls, TX
Kelly Services is looking to hire several Site Logistics Operators/Material Handlers in Knoxville, TN for an industry leading chemical company. For this opportunity, you could be placed as a Chemical Finished Product Operator or a Polymers Packaging/Warehousing/Shipping Operator on a long-term, indefinite assignment. You will be working with chemicals and should be comfortable doing such - either with previous experience or the willingness to learn.
Job Description
Kelly Services Inc. is currently looking to place multiple Customer Advocates in temporary to hire opportunities in Wichita Falls, TX.
Job Duties:
•Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner
•Conducting research
•You will spends approximately 90% of the scheduled time on the phone according to business need
Job Requirements:
•High School Diploma or GED
•6 months customer service experience or 6 months office experience
•Data entry and/or typing experience
•Social, verbal and written communication skills
•Analytical and organizational skills and independent decision making skills
•Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks
Preferred Job Requirements:
•9 months of experience in a customer service/call center environment
•Knowledge of medical terminology and anatomy
•Validated ability to learn quickly and adapt to change
Additional Information
All your information will be kept confidential according to EEO guidelines.
$31k-44k yearly est. 4d ago
Helpdesk Support Specialist- Onsite
W. G. Yates & Sons Construction Company
Support specialist job in Vernon, TX
Job Description
Job Title: IT Helpdesk Support Technician - Construction Site
Reports To: IT Director
The IT Helpdesk Support Technician provides on-site technical support for construction field operations, ensuring reliable access to technology systems, networks, and communications tools. This role assists users with troubleshooting hardware, software, and connectivity issues while supporting company standards for cybersecurity and systems integration. The ideal candidate is comfortable using and educating others about Google Workspace.
The position requires hands-on troubleshooting, proactive problem-solving, and clear communication with both technical and non-technical users in a fast-paced, field environment.
Key Responsibilities:
Serve as the first point of contact for IT support requests from site personnel.
Provide general helpdesk support for computers, mobile devices, printers, and other site technology.
Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.).
Install, configure, and maintain hardware, software, and peripherals for end users.
Troubleshoot network connectivity issues (wired, wireless, and cellular).
Support telecommunications setup and maintenance (data and voice systems).
Assist with systems integration between corporate and site-based platforms.
Educate and guide users on basic cybersecurity awareness and safe IT practices.
Maintain accurate logs of support requests, resolutions, and equipment inventory.
Escalate advanced technical issues to higher-level IT support as needed.
Collaborate with the IT team on system upgrades, patches, and new technology rollouts.
Ensure adherence to company IT and security policies.
Technical Competencies (Beginner to Intermediate):
Cybersecurity: Basic understanding of safe computing practices, password protection, and threat awareness.
Telecommunications (Data and Voice): Familiarity with site communication systems, basic troubleshooting of phone and network lines.
Network Fundamentals: Knowledge of LAN/WAN concepts, Wi-Fi connectivity, and simple network diagnostics.
Using Information Technology: Competence in using Windows and/or mac OS, mobile devices, and standard productivity tools.
Systems Integration: Understanding of how hardware, software, and cloud tools interconnect across an organization.
Google Workspace: Ability to support users with Gmail, Drive, Calendar, and shared document workflows.
General Technical Support: Strong problem-solving mindset with practical knowledge of hardware and software troubleshooting.
Qualifications:
High school diploma or equivalent required; associate degree or technical certification preferred.
1-3 years of experience in IT helpdesk, field tech support, or related role.
Basic networking and telecommunications knowledge.
Familiarity with Google Workspace administration and user support.
Ability to work in a construction environment (including outdoor or trailer-based setups).
Valid driver's license and reliable transportation.
Work Environment:
Primarily construction site-based, supporting field teams and trailers.
Occasional travel to regional job sites may be required.
Requires regular use of computers, mobile devices, and standard office equipment.
Yates Construction provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal and state law requirements.
Yates complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
$33k-45k yearly est. 5d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Support specialist job in Lawton, OK
Job DescriptionBenefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid drivers license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive.
$48k-65k yearly est. 28d ago
Direct Support Supervisor
Evergreen Life Services Texas
Support specialist job in Bowie, TX
Job DescriptionEvergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status.
Position Description: Direct Support Supervisor- HCS
FLSA Classification: Non-Exempt
Reports To: HCS Case Coordinator
Created: May 17, 2021
Job Summary
The Direct Support Supervisor is responsible for assisting the HCS Case Manager in the overall operation of the HCS program as well as preforming consumer direct support duties.
Essential Job Functions:
Safety and general welfare of consumers during duty hours
Proper personal hygiene of all consumers
Making sure all consumers are properly dressed for the weather and occasion before leaving the home
Properly documenting behaviors addressed in consumer's behavior management plan(s) and observing all consumers for unusual behaviors, which are not addressed but have cause for attention
Modeling appropriate personal behavior and appearance at all times
Proper administration and documentation of consumer's medications to include PRN's and standing orders as prescribed by physician with proper follow-up
Providing training on formal objectives as scheduled and provides informal training in appropriate social skills and community involvement (voting, attending church, outings or special activities)
Transporting individuals to and from work/school, doctor's appointments and outings in the community
Purchasing food supplies for the community home and properly store, label and/or date items.
Knowledge of personal diets of consumers and proper implementation of diets
Proper documentation on all required forms
General housekeeping duties
Filing materials in appropriate location
Scheduling staff at least a week in advance
Completing assessments for the development of person centered plans
Training and supervising other staff members
Compliance with all safety and OSHA rules along with all other EPM policies and procedures
Communicating appropriate with individual's families
Accounting of all consumers' whereabouts
Out of town travel (vacations, Doctor's appointments)
Assisting consumers with making
Other duties as assigned by management
Qualifications
Effectively read, write and communicate verbally in English and must be able to read and understand instructions, perform record-keeping and write reports
Valid driver's license which meets Evergreen requirements for insurance purposes and proof of liability coverage if a vehicle is owned
Meet and maintain all requirements of the applicable state agency(ies), including good standing with state abuse and neglect registry
Submit to and pass drug screen and criminal background check
Ability to learn basic computer skills (i.e. turn on/off, log in/out, input data, approve timesheet)
Prior experience as a direct support worker preferred
Physical Demands
Must be able to work in close harmony with adults who have cognitive disabilities and/or mental illnesses.
Must present an objective outlook at all times
Must present an acceptable and morally upstanding character as well as physical appearance.
Must be willing to work flexible hours when needed
Must have emotional stability
Constantly alert and aware to consumer's needs
Occasionally exposed to viruses and infectious conditions
Regularly moves and positions objects weighing up to 50 pounds while assisting consumers in home, workshop, or job site
Constantly moves about to coordinate work
Must be able to work closely and harmoniously with staff within home and with outside agencies
Working Environment
Must provide own dependable vehicle for performance of assigned duties. Will work in a lighted, air conditioned and centrally heated residence.
Supervisory Responsibilities
This position will have direct reports.
Special Requirements
Must be able to work various shifts as needed to ensure staff coverage. Will be on call 24 hours, 7 days a week.
Will perform any other related duties by the case manager or Division Director.
$43k-66k yearly est. 9d ago
Store Support
Home Depot 4.6
Support specialist job in Lawton, OK
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
$33k-39k yearly est. 32d ago
Cognitive Performance Specialist
LMR Technical Group
Support specialist job in Wichita Falls, TX
The Cognitive Performance Specialist (CPS) supports optimal aircrew performance through cutting-edge mental training strategies. This role delivers tailored instruction in cognitive enhancement techniques within the CRAFT program via training, assessments, and educational services to optimize aircrew performance. The CPS supports planning, execution, and validation of the human performance program at the assigned site. Also, the CPS integrates cognitive techniques into the broader services framework.
Duties and Responsibilities:
Deliver cognitive performance training aligned with Human Performance curriculum.
Conduct assessments and recommend strategies to support aircrew mission readiness.
Participate in research and instructional development.
Maintain documentation and collaborate with interdisciplinary teams.
Other related duties as assigned.
Required Qualifications:
Master's degree in Psychology, Counseling, Kinesiology, Exercise Science or Sport Science with a specialization in Sport Psychology or similar from an accredited institution/university.
2+ years of experience in cognitive performance training in high-performance environments such as military, college/professional sports, aerospace, or similar man-machine environment.
Current CPR and AED certification.
Current (or ability to obtain and maintain) Secret security clearance (T3 background investigation). Please visit the following link for more information: *******************************************************************************************************************
U.S. citizenship is required to obtain a Secret clearance and work in this position.
*This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by this position.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits Include:
Medical, Dental, and Vision Insurance
Life, AD&D, and Short-Term Disability Insurance
401(k)
Paid Time Off
Paid Holidays
Employee Assistance Program
Continuing Education Reimbursement Program
About LMR:
LMR is a service-disabled veteran-owned small business that supports technology development and provides comprehensive joint warfighter training by leveraging the skills, experience, and knowledge of its personnel.
LMR Technical Group is an equal opportunity employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.
If you are a qualified applicant with a disability in need of an accommodation to complete the application process, please contact us at *************. EOE Disability/Veteran.
EEOC Know Your Rights
E-Verify Participation Poster
Right to Work Poster
Employee Polygraph Protection Act Poster
FMLA Poster
$43k-84k yearly est. 29d ago
To-Go Specialist
Cbrlgroup
Support specialist job in Wichita Falls, TX
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
Our hospitality doesn't stop at the table, it goes wherever our guests are. As a To-Go Specialist, you'll thoughtfully take orders and double-check every detail, making sure guests experience the goodness of country hospitality wherever they're headed. This is a fast-paced, guest-facing role - and a tipped one, too - because great service deserves a little something extra!
So if you're someone who….
Has a team-first mindset
Can juggle a few things at once
Has a knack for details
Brings a positive attitude
… we've got an apron just for you!
No restaurant experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$43k-84k yearly est. Auto-Apply 60d+ ago
SPECIALIST- ERP HCM FUNCTIONAL
United Regional 3.9
Support specialist job in Wichita Falls, TX
Summary of Essential Functions
Configure the HCM modules and provide break/fix support to ERP end users.
Take responsibility for providing support for both functional and technical questions regarding the HCM application and processes.
Exhibit and use strong knowledge and understanding of Human Resources business processes and terminology and will work closely with the HR team, other internal teams, and end-users to configure effective solutions within Oracle Fusion.
Work effectively with the internal Application Services Technical team, Managed Services partner, and/or Oracle support to resolve tickets, system issues, and escalated issues as quickly, efficiently, and thoroughly as possible.
Effectively use a strong working knowledge of HCM modules at United Regional, including but not limited to core HR, Talent Management, Recruitment, Compensation, Performance, Benefits, and other HR modules.
Collaborate with stakeholders across the system to identify and document business needs, translating them into functional specifications for the ERP system.
Educational Requirements
Bachelor's Degree or equivalent experience highly preferred. A combination of licensure or certification and job experience commensurate with degree may be considered.
Oracle HCM experience or training required.
HR functional experience highly preferred.
Licensure and Certification
Oracle HCM certifications preferred.
Knowledge/Skills/Abilities
In-depth knowledge of Oracle Fusion HCM
Excellent communication skills
Excellent analytical, problem-solving, and critical thinking skills
Familiarity with system integration and data migration practices
Understanding of common organizational structures, benefits, payroll, recruiting, and onboarding
Understanding of HR operations and experience in employee data management
Strong verbal and written communication skills to work effectively with multiple stakeholders
Ability to accurately collect information to understand and assess customer needs and system capabilities
Strong attention to detail
Ability to prioritize workload and provide timely follow-up and resolution
Ability to work effectively in a fast-paced, self-starter environment and handle multiple projects simultaneously
Technical proficiency in data analysis and reporting capabilities within the ERP system
Physical Requirements
Must possess sufficient manual dexterity so as to be capable of typing accurately, utilizing a computer keyboard.
Sight, with corrected vision, is necessary to perform the job.
Working alone must be able to move about the organization and potentially lift or otherwise move items weighing up to 20 lbs. (printers, terminals, computers, manuals, forms, etc.).
May be required to stand and/or sit for long periods of time.
Duties and Responsibilities
Recommend updates to configuration to meet end-user and system requirements
Recommend and create reports configuration
Support quarterly release testing and evaluating test results
Oversee ongoing maintenance and updates to the ERP system, including bug fixes, configuration changes, and system upgrades
Understand and ensure security and data privacy standards
Create, edit and remove organization security roles for the system and provide support for issues relating to User Based Securities in Oracle
Develop and maintain awareness of divisional and data security and comply with policies and procedures
Perform audits on system roles and access logs to ensure accuracy
Create, maintain and update system configuration and process documentation, providing end-user training as needed
Identify and assist with organizational change management related to the Oracle HCM modules
Cross-train as an HRIS partner supporting other HCM functional areas in Oracle, in order to provide coverage
Design and maintain system configuration, including Supervisory Organization, Custom Organizations, Location, Paygroup etc.
Maintain master data values in Oracle (ex: Job Profile, Job Family, Job Group, Roles, Custom Organization Types, Positions, Locations)
Test, validate and implement Business Process changes in Oracle
Meet expected business performance goals by providing full range of customer service
Provide input to Oracle Leadership/Governance, Oracle Team Members, and clients as appropriate
Assist and complete other projects and duties as may be required by business needs
$43k-83k yearly est. Auto-Apply 49d ago
H2FIT: Cognitive Performance Specialist - Fort Sill, OK
Serco 4.2
Support specialist job in Lawton, OK
Fort Sill, Oklahoma, US Fort Sill, Oklahoma, US, 73503 Oklahoma, US, 73135 Lawton, Oklahoma, US, 73505 Health/Medical 12457 Full-Time The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems.
$51773.04 - $77660.04
**Position Description & Qualifications**
**Position Description & Qualifications**
If you love high profile and challenging projects supporting the US Army, Serco has a great opportunity for you! This Cognitive Performance Specialist (CPS) will be on a dynamic team, supporting Holistic Health and Fitness (H2F) initiative, the Army's investment in Soldier Readiness.
The Cognitive Performance Specialist (CPS) plays a pivotal role within the Holistic Health and Fitness (H2F) Performance Teams. The CPS is responsible for the development, coordination, and implementation of mental readiness and cognitive performance optimization programs for Soldiers. The position requires a unique blend of expertise in sport psychology, mental coaching, and resilience training tailored to enhance the performance of individual Soldiers and teams within military settings.
In this role, you will:
+ Assist in developing and maintaining Mental Readiness Programs, ensuring consistent and effective delivery of services across the brigade (BDE).
+ Advise and collaborate with the Mental Readiness Director and other health professionals on program assessment, improvement, and monitoring.
+ Develop and execute cognitive performance optimization and mental readiness training within the BDE's operational schedule.
+ Provide education, coaching, and mentoring to Soldiers on cognitive skills and mental readiness strategies to support mission execution and individual tasks.
+ Coordinate the scheduling of facilities and resources for government-approved courses and training.
+ Conduct literature reviews to keep the H2F Performance Team updated with the latest evidence-based research in mental readiness and cognitive performance.
+ Support research efforts and provide data and feedback to the Mental Readiness Director and brigade personnel development (PD).
+ Participate in in-service training and professional development opportunities within the H2F Performance Team.
Please visit our landing page for more information:U.S. Army Holistic Health & Fitness (H2F) System (serco.com) (****************************************************
To be successful in this role, you will have:
+ Legal status to work in the U.S.
+ The ability to pass a NACI (Tier 1) to obtain access to U.S. Government facilities and systems.
+ A Master's degree or a Doctoral degree in Human Performance, Sport Psychology, Kinesiology/Exercise Science, or Counseling/Clinical Psychology from an accredited college or university (preferred).
+ Three (3) years of demonstrable accumulated experience within the past five (5) years as a mental performance coach or sport psychology practitioner with individual athletes and groups of athletes at the levels of National Collegiate Athletic Association (NCAA) Collegiate, Olympic, professional sports, and/or Service Members in the accompanying, respective settings.
+ Licensure as a psychologist with a proficiency in sports psychology as recognized in Division 47 of the American Psychological Association or Certified Consultant through the Association for Applied Sport Psychology (CCAASP) or ability to obtain the Certified Mental Performance Consultant (CMPC) (formerly CC-AASP) certification within two (2) years of being hired.
+ The physical capability to lift and manipulate up to 45 pounds and withstand training demands in various weather conditions and terrains.
+ The ability to travel 10% as needed to support geographically dispersed units.
Additional desired experience and skills:
+ Active NACI.
+ One (1) year working directly with Service Members in a performance and/or resilience training and education setting is preferred.
+ Prior work with Service Members in a performance and/or resilience training and education setting is preferred.
+ Military service is desirable but not required.
+ Proficient in Microsoft Office Suite (Word, Excel, and Teams).
Military Veterans and Spouses are encouraged to apply!
If you are interested in supporting and working with ourU.S. Militaryand a passionate Serco team, submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: ************************************************ . If you require an accommodation with the application process please email: ******************** or call the HR Service Desk at ************, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email ********************* .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
**Pay Transparency**
Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.
Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.
Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role):
+ Medical, dental, and vision insurance
+ Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
+ 401(k) plan that includes employer matching funds
+ Tuition reimbursement program
+ Life insurance and disability coverage
+ Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
+ Birth, adoption, parental leave benefits
+ Employee Assistance Plan
To review all Serco benefits please visit: ******************************************* .
Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: ******************** .
$51.8k-77.7k yearly Easy Apply 18d ago
HSE Specialist
NOV 4.6
Support specialist job in Burkburnett, TX
PRIMARY DUTIES & RESPONSIBILITIES
Work with and support local managers in the implementation and maintenance of HSE processes and programs, including the EPS Global HSE Management System (HSE 360).
Ensure required HSE related inspections and audits are performed, and proper corrective action is taken when necessary.
Ensure HSE elements of new employee orientation programs are delivered.
Lead or participate in detailed incident investigations and promote injury prevention using the hierarchy of controls approach for the benefit of employees and visitors.
Partner with site leadership and employees to solve problems and ensure corrective actions are completed and validated to prevent the potential reoccurrence of similar incidents.
Create open lines of communication with employees and leadership.
Periodically review HSE related programs, policies, and procedures and recommend changes where necessary.
Ensure job hazard analyses (JHA) are up to date to confirm safeguards are adequately identified and implemented and that changes have been communicated to affected employees.
Initiate work orders for equipment repair, as needed for HSE requirements.
Coordinate with HR and Workman's Compensation personnel, as needed when an injury occurs.
Maintain Safety Data Sheets and other hazardous communication information regarding chemicals used in the workplace.
Manage recordkeeping and reporting requirements associated with environmental permits including storm water permits, air permits, waste disposal, and other reporting.
Act as primary contact in the event of HSE inspections from internal and external sources
Participate in meetings and perform toolbox talks as needed.
Availability may be required outside of normal hours including some evenings or weekends.
Additional duties as assigned
EDUCATION & EXPERIENCE QUALIFICATIONS
B.S. degree in a field related to HSE or science or a related technical discipline preferred
2-5 years of prior HSE experience
ASP, CSP, or CSHO certification preferred
Demonstrated ability to interpret, apply and communicate Federal (specifically, CFR Titles 29 and 40), State, and local safety and environmental regulations
Must be able to communicate effectively
Must be able to communicate and provide training for HSE related topics
JOB REQUIREMENTS
Ability to perform administrative tasks at desk (40-50% of the time) and walk/stand/be present in manufacturing areas (50-60%) of the time.
Must be able to travel approximately 5% annually.
All tasks as outlined above.
BEHAVIORAL COMPETENCIES
Dependability/Attendance
Effective Communication
Thoroughness
Detail-oriented
Team player and able to build and maintain relationships both internal and external.
Flexible to change and open to constructive feedback.
Strong written and verbal communication skills.
Strong organizational and interpersonal skills.
Able to work independently with minimal supervision.
TECHNICAL COMPETENCIES
Must be able to fully utilize Microsoft Office Products (Word, Excel, PowerPoint, etc.)
$46k-84k yearly est. Auto-Apply 60d+ ago
Resource Specialist I - Seasonal
Texas A&M Forest Service 4.2
Support specialist job in Burkburnett, TX
Job Title Resource Specialist I - Seasonal Agency Texas A&M Forest Service Department Burkburnett Task Force Proposed Minimum Salary $20.45 hourly Job Type Temporary/Casual Staff (Fixed Term) Job Description * This is a part-time/seasonal position.*
The Resource Specialist I will attend all required training, assist with the delivery of agency programs to local communities, operate and maintain wildland fire suppression equipment and respond to wildland fires and other all-hazard incidents. They will conduct themselves in a professional manner at all times.
Responsibilities:
* Serve as a wildland firefighter and/or emergency responder on a statewide basis. Duties will include operation of heavy fire fighting equipment, use of hand fire fighting tools, and perform ground reconnaissance on wildfires. Employee must meet and annually maintain a physical fitness standard which includes successfully completing a 2-mile walk carrying a 25 pound pack in 30 minutes or less and obtain required NWCG training and Red Card Certification. Employee will carry a communication device to facilitate 24-hour availability. Will be required to respond to dispatcher within 30 minutes of receiving an emergency page, notification, or alert.
* Assist Regional Fire Coordinator with the delivery of the Capacity Building programs to VFDs and municipal fire departments. Support the development and delivery of the programs within Texas A&M Forest Service (TAMFS) and with other government agencies. These programs include: VFD assistance, insurance, and vehicle liability risk pool; Fire Safe; FEPP; VFA cost shares; Helping Hands; training; fire risk assessment; aviation; and TICC.
* Assist in the delivery of programs developed by the Regional Fire Coordinators, Fire Prevention Specialists, Urban Interface Specialists, and Prescribed Burning Specialist. Support the Fire Risk Assessment Coordinator with data collection.
* Maintain assigned state vehicle, transport/dozers and other emergency equipment in a professional state of readiness.
* Provide support for Forest Resource Development programs as requested and support other TAMFS programs as requested.
* Manage and account for TAMFS credit cards in accordance with applicable laws, policies, rules, procedures and guidelines.
* Serve on TAMFS Incident Management Team, Fire Prevention Teams, and Wildland Urban Interface Mitigation Teams. (percent of time is dependent on severity and frequency of fire seasons)
* Within 90 days of hire must establish a primary residency within 30 minutes travel time of home base to insure timely response for duty as directed.
* Working Conditions: May require exposure to harsh environmental conditions such as wind, sunlight, rain and temperature extremes. May require walking long distances, standing for extended periods, twisting, bending, reaching and kneeling. May require lifting and carrying heavy objects. May require driving motor vehicles for long distances. May require operating computers with monitors for extended periods of time.
* Other duties as assigned.
Education and Experience:
Required Education: High school graduate or equivalent.
Preferred Education: Graduate with a 2 year natural resources related technical degree
Required Experience: One or more years general work experience.
Preferred Experience: One or more years of experience with a VFD, municipal fire dept., wildland fire agency, or wildland fire suppression. Experience as an instructor.
Knowledge, Skills and Abilities:
Required Knowledge: Water delivery systems. PC-based programs and software.
Required Ability: Multi-task and work cooperatively with others.
Preferred Ability: Ability to utilize GIS/GPS programs, wildland fire hand tools, personal protective equipment, and wildland fire engines.
Registrations, Certifications, and Licenses:
Required: Texas drivers license
Preferred: NWCG firefighter and prevention training or equivalent. FFT-1 under NWCG, TPL-1, or Dozer Operator, TCFP or SFFMA Basic Firefighter or higher certification.
Other Requirements:
Required: Response to wildland fires. Meet and maintain a moderate physical fitness standard
Preferred: Meet and maintain an arduous physical fitness standard.
Applicant Instructions:
Resume is REQUIRED to be uploaded to application. References are required to be entered in the secondary questionnaire section of the application. Certifications are preferred to be uploaded to the application. Documents/certifications can be uploaded in the "My Experience" page in the "Resume/CV section. More than one document can be uploaded; just click the "Upload" button for each document. Documents can only be loaded at this time and cannot be uploaded once the application is submitted. If there are any issues uploading documents, please contact ************. Please check your spam folder in case more information is sent in regards to this position.
All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.
Equal Opportunity/Veterans/Disability Employer.
$20.5 hourly Auto-Apply 25d ago
Now Hiring IT and Telecom Field Technicians
Hardy Industries 3.7
Support specialist job in Lawton, OK
Benefits:
Flexible schedule
Opportunity for advancement
Profit sharing
This Is
Not
Your Average Tech Job Are you a hands-on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks - one day you might be installing an operating system, the next you're drilling through walls and running structured cabling across entire buildings, or terminating a 66-block.
If you're the kind of person who thrives in the field and loves the variety that comes with every job site, this opportunity is for you.
Job Responsibilities
Perform a wide range of technical tasks including but not limited to:
OS installations, hardware diagnostics, and software setup
Structured cabling (including drilling, running, and dressing cables)
Telecom work (punch-downs, demarc extensions, etc.)
Work independently across various environments: retail, medical, restaurant, and corporate
Maintain a high standard of professionalism with clients
Be on call and ready to respond to service requests within your territory
Preferred Skills & Experience
PC and printer troubleshooting experience (a strong plus)
At least 1 year of I.T. or Telecom experience, and one of the following:
A+ Certification
Network+ Certification
OR 5+ years verifiable field experience in I.T./Telecom
Required Equipment & Qualifications
Reliable personal vehicle (Public transportation not accepted)
Valid driver's license
Must have a standard set of tools for basic I.T. and networking tasks (e.g., screwdrivers, cable testers, crimpers).
Laptop with Ethernet port
Smartphone with mobile hotspot
Ability to accept job assignments based on your availability; being on-call 24/7 is a strong advantage.
Punctual, courteous, and presentable
Compensation & Perks
Paid hourly while on site
1099 contractor position
Travel pay included (based on time travel; approx. 80-mile radius from home)
App-based tracking for job time and travel
Exposure to new and exciting technologies and clients
Opportunity to expand your skills and industry knowledge
About AMG Tech Support
AMG is a trusted provider of I.T. and Telecom solutions to professional offices, medical facilities, restaurants, and retail operations nationwide. We specialize in structured cabling, point-of-sale configurations, and network infrastructure. Our mission is to deliver reliable, scalable, and efficient I.T. services that help our clients stay competitive and connected.
Ready to take your I.T. career to the next level? Apply today and join a team that values flexibility, skill, and drive. Compensation: $18.00 - $25.00 per hour
About Us Our mission is full dedication to reinventing business models and everyday products with you, the consumer, in mind. From I.T, to Internet and Network Infrastructure.We also have VoIP, Remote support, Webhosting and Design, even assist with Corporate Business structure from small to large. And that's just the start.
The Road This Far
Hardy Industries, in concept, began in 2004 in a small two story home in the U.S. Virgin Islands. In the years that followed, and a few reincarnations later, AMG Tech Support was formed in the State of Nevada and has become a fixture in providing field technicians nationally for many of the businesses you see every day. Hardy Industries puts into practice years of providing Technical services to institutions and business' ranging from Retail to Telecommunications and brings new versions of these services to you with a new twist.
$18-25 hourly Auto-Apply 60d+ ago
Helpdesk Support Specialist- Onsite
W. G. Yates & Sons Construction Company
Support specialist job in Wichita Falls, TX
Job Description
Job Title: IT Helpdesk Support Technician - Construction Site
Reports To: IT Director
The IT Helpdesk Support Technician provides on-site technical support for construction field operations, ensuring reliable access to technology systems, networks, and communications tools. This role assists users with troubleshooting hardware, software, and connectivity issues while supporting company standards for cybersecurity and systems integration. The ideal candidate is comfortable using and educating others about Google Workspace.
The position requires hands-on troubleshooting, proactive problem-solving, and clear communication with both technical and non-technical users in a fast-paced, field environment.
Key Responsibilities:
Serve as the first point of contact for IT support requests from site personnel.
Provide general helpdesk support for computers, mobile devices, printers, and other site technology.
Provide user support for Google Workspace (Gmail, Drive, Docs, Sheets, Meet, etc.).
Install, configure, and maintain hardware, software, and peripherals for end users.
Troubleshoot network connectivity issues (wired, wireless, and cellular).
Support telecommunications setup and maintenance (data and voice systems).
Assist with systems integration between corporate and site-based platforms.
Educate and guide users on basic cybersecurity awareness and safe IT practices.
Maintain accurate logs of support requests, resolutions, and equipment inventory.
Escalate advanced technical issues to higher-level IT support as needed.
Collaborate with the IT team on system upgrades, patches, and new technology rollouts.
Ensure adherence to company IT and security policies.
Technical Competencies (Beginner to Intermediate):
Cybersecurity: Basic understanding of safe computing practices, password protection, and threat awareness.
Telecommunications (Data and Voice): Familiarity with site communication systems, basic troubleshooting of phone and network lines.
Network Fundamentals: Knowledge of LAN/WAN concepts, Wi-Fi connectivity, and simple network diagnostics.
Using Information Technology: Competence in using Windows and/or mac OS, mobile devices, and standard productivity tools.
Systems Integration: Understanding of how hardware, software, and cloud tools interconnect across an organization.
Google Workspace: Ability to support users with Gmail, Drive, Calendar, and shared document workflows.
General Technical Support: Strong problem-solving mindset with practical knowledge of hardware and software troubleshooting.
Qualifications:
High school diploma or equivalent required; associate degree or technical certification preferred.
1-3 years of experience in IT helpdesk, field tech support, or related role.
Basic networking and telecommunications knowledge.
Familiarity with Google Workspace administration and user support.
Ability to work in a construction environment (including outdoor or trailer-based setups).
Valid driver's license and reliable transportation.
Work Environment:
Primarily construction site-based, supporting field teams and trailers.
Occasional travel to regional job sites may be required.
Requires regular use of computers, mobile devices, and standard office equipment.
Yates Construction provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal and state law requirements.
Yates complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
$33k-45k yearly est. 6d ago
Store Support
Home Depot 4.6
Support specialist job in Lawton, OK
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
$33k-39k yearly est. 60d+ ago
To-Go Specialist
Cbrlgroup
Support specialist job in Lawton, OK
They say you are the company you keep - and at Cracker Barrel, we take that seriously. Whether you're greeting guests, rolling out biscuits, or keeping things humming behind the scenes, you make the moments that matter, both big and small. Here, the work means more because we take pride in doing it together. So, join our team and find your place, because here...we're all in good company.
What You'll Do - You'll Make the Moment
Our hospitality doesn't stop at the table, it goes wherever our guests are. As a To-Go Specialist, you'll thoughtfully take orders and double-check every detail, making sure guests experience the goodness of country hospitality wherever they're headed. This is a fast-paced, guest-facing role - and a tipped one, too - because great service deserves a little something extra!
So if you're someone who….
Has a team-first mindset
Can juggle a few things at once
Has a knack for details
Brings a positive attitude
… we've got an apron just for you!
No restaurant experience? No worries. We'll teach you everything you need to know.
Focus on You
We're all about making sure you're taken care of too. Here's what's in it for you:
Good Work Deserves Good Pay: Competitive pay every week | Same day pay access
Support That Goes Beyond the Clock: Health insurance eligibility on day 1 - Full and Part-time employees | Vacation time | Employee assistance program (EAP)
Grow and Thrive Your Way: Growth and development opportunities begin Day 1 with our industry-leading PAR training program | 401k plan with company matching contributions at 90 days | Employee Stock Purchase Program
Culture of Belonging: Support that starts on day one | Onboarding, training, and development to help you thrive | Recognition programs and employee events that bring us together
More Perks, Just Because: 35% Discount on Cracker Barrel Food and Retail items | Exclusive Biscuit Perks like discounts on home, travel, cell phones, and more!
A Little About Us
Since 1969, Cracker Barrel has been a place to gather around delicious food, abundant servings, unexpected finds, and a warm welcome. Over time, it's become even more - somewhere folks can reconnect and feel at home. With more than 70,000 team members nationwide, we take pride in our roots -- always serving up more than a meal.
See for yourself. Apply now.
Cracker Barrel is an equal opportunity employer.
Qualified applicants are considered for all positions without regard to race, color, religion, sex, sexual orientation, genetic information, national origin, age, marital status, medical condition, disability or any other class expressly protected by law.
$31k-60k yearly est. Auto-Apply 60d+ ago
Direct Support Supervisor
Evergreen Life Services Texas
Support specialist job in Bowie, TX
Evergreen is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital status, or any other legally protected status. Direct Support Supervisor- HCS
FLSA Classification: Non-Exempt
Reports To: HCS Case Coordinator
Created: May 17, 2021
Job Summary
The Direct Support Supervisor is responsible for assisting the HCS Case Manager in the overall operation of the HCS program as well as preforming consumer direct support duties.
Essential Job Functions:
• Safety and general welfare of consumers during duty hours
• Proper personal hygiene of all consumers
• Making sure all consumers are properly dressed for the weather and occasion before leaving the home
• Properly documenting behaviors addressed in consumer's behavior management plan(s) and observing all consumers for unusual behaviors, which are not addressed but have cause for attention
• Modeling appropriate personal behavior and appearance at all times
• Proper administration and documentation of consumer's medications to include PRN's and standing orders as prescribed by physician with proper follow-up
• Providing training on formal objectives as scheduled and provides informal training in appropriate social skills and community involvement (voting, attending church, outings or special activities)
• Transporting individuals to and from work/school, doctor's appointments and outings in the community
• Purchasing food supplies for the community home and properly store, label and/or date items.
• Knowledge of personal diets of consumers and proper implementation of diets
• Proper documentation on all required forms
• General housekeeping duties
• Filing materials in appropriate location
• Scheduling staff at least a week in advance
• Completing assessments for the development of person centered plans
• Training and supervising other staff members
• Compliance with all safety and OSHA rules along with all other EPM policies and procedures
• Communicating appropriate with individual's families
• Accounting of all consumers' whereabouts
• Out of town travel (vacations, Doctor's appointments)
• Assisting consumers with making
• Other duties as assigned by management
Qualifications
• Effectively read, write and communicate verbally in English and must be able to read and understand instructions, perform record-keeping and write reports
• Valid driver's license which meets Evergreen requirements for insurance purposes and proof of liability coverage if a vehicle is owned
• Meet and maintain all requirements of the applicable state agency(ies), including good standing with state abuse and neglect registry
• Submit to and pass drug screen and criminal background check
• Ability to learn basic computer skills (i.e. turn on/off, log in/out, input data, approve timesheet)
• Prior experience as a direct support worker preferred
Physical Demands
• Must be able to work in close harmony with adults who have cognitive disabilities and/or mental illnesses.
• Must present an objective outlook at all times
• Must present an acceptable and morally upstanding character as well as physical appearance.
• Must be willing to work flexible hours when needed
• Must have emotional stability
• Constantly alert and aware to consumer's needs
• Occasionally exposed to viruses and infectious conditions
• Regularly moves and positions objects weighing up to 50 pounds while assisting consumers in home, workshop, or job site
• Constantly moves about to coordinate work
• Must be able to work closely and harmoniously with staff within home and with outside agencies
Working Environment
Must provide own dependable vehicle for performance of assigned duties. Will work in a lighted, air conditioned and centrally heated residence.
Supervisory Responsibilities
This position will have direct reports.
Special Requirements
• Must be able to work various shifts as needed to ensure staff coverage. Will be on call 24 hours, 7 days a week.
• Will perform any other related duties by the case manager or Division Director. Compensation: $13.00 per hour
How much does a support specialist earn in Wichita Falls, TX?
The average support specialist in Wichita Falls, TX earns between $27,000 and $69,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Wichita Falls, TX