System and applications manager vs service delivery manager

Differences between system and applications manager and service delivery manager duties and responsibilities

System and applications manager example responsibilities.

• Manage all audit testing (SAS70, SOX, etc) and successfully ensure that all written procedures are followed.
• Lead design of POS replenishment process and software design/implementation to significantly increase retail sales.
• Require java and SQL programming.
• Decrease expenditures by $100K annually by eliminating the need for a CRM application by maximizing the current ERP.
• Streamline processes by centralizing all ERP functionality eliminating duplication efforts by multiple departments.
• Use both Salesforce and customer access administrator perspectives as a team member in other company-wide technology update projects currently underway.
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Service delivery manager example responsibilities.

• Manage and maintain VCE Vblock, Cisco networking, EMC storage, and VMware server / desktop infrastructure.
• Manage internal global IPVPN network services, comprise of approximately 1.6K routers / switches / Wi-Fi access points.
• Manage the back office PBX for VoIP customers which includes porting of phones and ordering new hardware from 3rd party vendors.
• Leverage the SDLC incremental release model to manage the design and implementation of a new integrate billing and check processing system.
• Manage and execute ERP implementation and optimization work.
• Manage virtualization of two data centers and 72 disparate satellite locations.
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