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The differences between systems support analysts and support leads can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a systems support analyst and a support lead. Additionally, a support lead has an average salary of $86,816, which is higher than the $82,219 average annual salary of a systems support analyst.
The top three skills for a systems support analyst include troubleshoot, customer service and database. The most important skills for a support lead are customer service, cash management, and POS.
| Systems Support Analyst | Support Lead | |
| Yearly salary | $82,219 | $86,816 |
| Hourly rate | $39.53 | $41.74 |
| Growth rate | 10% | 10% |
| Number of jobs | 161,168 | 98,872 |
| Job satisfaction | 5 | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A systems support analyst is responsible for supporting the operations of the technology department of an organization, resolving network issues, and maintaining the safety and security of the system database. Systems support analysts must have excellent knowledge of the technology industry, identifying system process improvements, upgrading system infrastructure, and assisting end-users with navigation. They also create resolution reports for reference, including recommendations to prevent future inconsistencies and glitches. A systems support analyst conducts regular maintenance checks on the technology servers and immediately performs troubleshooting as needed for optimization.
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Systems support analysts and support leads have different pay scales, as shown below.
| Systems Support Analyst | Support Lead | |
| Average salary | $82,219 | $86,816 |
| Salary range | Between $58,000 And $114,000 | Between $63,000 And $118,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | Washington | California |
| Best paying company | Virtu Financial | Apple |
| Best paying industry | Finance | - |
There are a few differences between a systems support analyst and a support lead in terms of educational background:
| Systems Support Analyst | Support Lead | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 58% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between systems support analysts' and support leads' demographics:
| Systems Support Analyst | Support Lead | |
| Average age | 42 | 42 |
| Gender ratio | Male, 70.4% Female, 29.6% | Male, 52.3% Female, 47.7% |
| Race ratio | Black or African American, 11.5% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 12.5% White, 54.9% American Indian and Alaska Native, 0.4% | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |