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The differences between task managers and contact center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, a task manager has an average salary of $90,621, which is higher than the $57,880 average annual salary of a contact center manager.
The top three skills for a task manager include project management, task management and program management. The most important skills for a contact center manager are professional development, IVR, and project management.
| Task Manager | Contact Center Manager | |
| Yearly salary | $90,621 | $57,880 |
| Hourly rate | $43.57 | $27.83 |
| Growth rate | - | 6% |
| Number of jobs | 102,512 | 117,401 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
The duties of a task manager depend on one's line of work or industry of employment. In general, a task manager plans and coordinates activities to ensure completion within schedules, budgets, and goals. Their responsibilities include identifying and understanding project needs, establishing guidelines and daily objectives, delegating tasks among staff, and developing strategies to optimize operations. They must also monitor the day-to-day operations and resolve issues should any arise. Moreover, a task manager must lead and encourage staff to reach goals, all while implementing and promoting the company's policies and regulations.
A contact center manager is responsible for supervising and assisting the contact center staff in providing the highest customer service by responding to customers' inquiries and concerns and resolving their complaints. Contact center managers monitor the staff's performance and efficiency and strategize techniques to increase productivity and customer relations. They also provide regular coaching to identify the team members' strengths and weaknesses and to customize individual plans to reach goals and objectives. A contact center manager must have excellent communication and leadership skills, especially in encouraging the team to achieve maximum efforts and development.
Task managers and contact center managers have different pay scales, as shown below.
| Task Manager | Contact Center Manager | |
| Average salary | $90,621 | $57,880 |
| Salary range | Between $57,000 And $142,000 | Between $28,000 And $119,000 |
| Highest paying City | New York, NY | New York, NY |
| Highest paying state | Rhode Island | New Jersey |
| Best paying company | Pace Global Energy Services | Capgemini |
| Best paying industry | - | - |
There are a few differences between a task manager and a contact center manager in terms of educational background:
| Task Manager | Contact Center Manager | |
| Most common degree | Bachelor's Degree, 59% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between task managers' and contact center managers' demographics:
| Task Manager | Contact Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 65.7% Female, 34.3% | Male, 50.7% Female, 49.3% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.8% Asian, 9.0% White, 65.2% American Indian and Alaska Native, 0.7% | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.7% Asian, 8.9% White, 65.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |