Post job

Technical assistant vs administrative technical support

The differences between technical assistants and administrative technical supports can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical assistant and an administrative technical support. Additionally, an administrative technical support has an average salary of $46,753, which is higher than the $34,159 average annual salary of a technical assistant.

The top three skills for a technical assistant include patients, customer service and patient care. The most important skills for an administrative technical support are technical support, customer service, and troubleshoot.

Technical assistant vs administrative technical support overview

Technical AssistantAdministrative Technical Support
Yearly salary$34,159$46,753
Hourly rate$16.42$22.48
Growth rate10%10%
Number of jobs73,750186,858
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Average age4242
Years of experience22

What does a technical assistant do?

A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.

What does an administrative technical support do?

Administrative technical support maintains every technical set-up used in a company. Their primary responsibility is to inspect a company's systems, evaluate for issues, and repair any problems immediately. Administrative technical support is typically on call at the start of the day and, when they are not responding to calls, they conduct regular check-ups on all company systems. They are also responsible for creating technical reports and offering recommendations for improvements.

Technical assistant vs administrative technical support salary

Technical assistants and administrative technical supports have different pay scales, as shown below.

Technical AssistantAdministrative Technical Support
Average salary$34,159$46,753
Salary rangeBetween $22,000 And $51,000Between $29,000 And $75,000
Highest paying CityBoston, MANew York, NY
Highest paying stateMassachusettsNew Jersey
Best paying companyThe American Musical and Dramatic AcademyAIG
Best paying industryInsurance-

Differences between technical assistant and administrative technical support education

There are a few differences between a technical assistant and an administrative technical support in terms of educational background:

Technical AssistantAdministrative Technical Support
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 52%
Most common majorBusinessComputer Science
Most common collegeStanford UniversityStanford University

Technical assistant vs administrative technical support demographics

Here are the differences between technical assistants' and administrative technical supports' demographics:

Technical AssistantAdministrative Technical Support
Average age4242
Gender ratioMale, 54.8% Female, 45.2%Male, 67.6% Female, 32.4%
Race ratioBlack or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4%Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.4% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical assistant and administrative technical support duties and responsibilities

Technical assistant example responsibilities.

  • Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Input service reports into AS400 using 10 key.
  • Assist with ambulation, transfer from bed to chair and CPR certify.
  • Work involve development in PHP with back end as MYSQL server database.
  • Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
  • Show more

Administrative technical support example responsibilities.

  • Manage video teleconference sessions, troubleshoot connection issues.
  • Lead technical operations for an innovative workforce virtualization movement, including initial design and improvement of technical systems and processes.
  • Used Citrix remote access to demonstrate and diagnose software problems.
  • Perform automation of scripts for all the environments in UNIX.
  • Train new users, assist in maintenance and deployment of SLA.
  • Maintain DNS zones, virtual web sites and POP3 email client accounts.
  • Show more

Technical assistant vs administrative technical support skills

Common technical assistant skills
  • Patients, 23%
  • Customer Service, 12%
  • Patient Care, 11%
  • Technical Assistance, 6%
  • Lab Equipment, 5%
  • Phlebotomy, 4%
Common administrative technical support skills
  • Technical Support, 13%
  • Customer Service, 9%
  • Troubleshoot, 7%
  • Phone Calls, 6%
  • Data Entry, 5%
  • Desk Support, 5%

Browse computer and mathematical jobs