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Technical assistant vs help desk assistant

The differences between technical assistants and help desk assistants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical assistant and a help desk assistant. Additionally, a technical assistant has an average salary of $34,159, which is higher than the $28,262 average annual salary of a help desk assistant.

The top three skills for a technical assistant include patients, customer service and patient care. The most important skills for a help desk assistant are computer lab, customer service, and desk support.

Technical assistant vs help desk assistant overview

Technical AssistantHelp Desk Assistant
Yearly salary$34,159$28,262
Hourly rate$16.42$13.59
Growth rate10%10%
Number of jobs73,75083,479
Job satisfaction--
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 51%
Average age4242
Years of experience22

Technical assistant vs help desk assistant salary

Technical assistants and help desk assistants have different pay scales, as shown below.

Technical AssistantHelp Desk Assistant
Average salary$34,159$28,262
Salary rangeBetween $22,000 And $51,000Between $14,000 And $56,000
Highest paying CityBoston, MAHartford, CT
Highest paying stateMassachusettsConnecticut
Best paying companyThe American Musical and Dramatic AcademyInformation Technology and Innovation Foundation
Best paying industryInsuranceGovernment

Differences between technical assistant and help desk assistant education

There are a few differences between a technical assistant and a help desk assistant in terms of educational background:

Technical AssistantHelp Desk Assistant
Most common degreeBachelor's Degree, 53%Bachelor's Degree, 51%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Technical assistant vs help desk assistant demographics

Here are the differences between technical assistants' and help desk assistants' demographics:

Technical AssistantHelp Desk Assistant
Average age4242
Gender ratioMale, 54.8% Female, 45.2%Male, 53.4% Female, 46.6%
Race ratioBlack or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4%Black or African American, 12.2% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.5% White, 54.8% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between technical assistant and help desk assistant duties and responsibilities

Technical assistant example responsibilities.

  • Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
  • Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
  • Input service reports into AS400 using 10 key.
  • Assist with ambulation, transfer from bed to chair and CPR certify.
  • Work involve development in PHP with back end as MYSQL server database.
  • Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
  • Show more

Help desk assistant example responsibilities.

  • Manage the PC refresh program transferring all user data remotely and installing require software applications.
  • Produce legal proposals, memorandum agreements and PowerPoint presentations.
  • Create PowerPoint presentations used for business development.manage daily office operations and maintenance of equipment.
  • Analyze networking problems concerning LAN architecture and constructed/ran cable to support lab expansion projects.
  • Evaluate network utilization and redesign the county wide-area network by replacing existing network infrastructure with network switches and installing network cabling.
  • Build VPN packages and ship as requested.
  • Show more

Technical assistant vs help desk assistant skills

Common technical assistant skills
  • Patients, 23%
  • Customer Service, 12%
  • Patient Care, 11%
  • Technical Assistance, 6%
  • Lab Equipment, 5%
  • Phlebotomy, 4%
Common help desk assistant skills
  • Computer Lab, 10%
  • Customer Service, 10%
  • Desk Support, 8%
  • Help Desk, 5%
  • Help-Desk Support, 4%
  • Computer Software, 4%

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