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The differences between technical assistants and technical support advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical assistant and a technical support advisor. Additionally, a technical support advisor has an average salary of $107,198, which is higher than the $34,159 average annual salary of a technical assistant.
The top three skills for a technical assistant include patients, customer service and patient care. The most important skills for a technical support advisor are customer service, technical support calls, and troubleshoot.
| Technical Assistant | Technical Support Advisor | |
| Yearly salary | $34,159 | $107,198 |
| Hourly rate | $16.42 | $51.54 |
| Growth rate | 10% | 10% |
| Number of jobs | 73,750 | 186,490 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A technical assistant is responsible for supporting business operations by doing administrative and technical tasks under a direct supervisor or tenured staff. Duties of a technical assistant include creating meeting reports, scheduling events, responding to clients' inquiries through email and phone calls, monitoring office inventories, basic troubleshooting on defective equipment, providing recommendations on product development, and analyzing operations processes. Technical assistants require strong time-management and multi-tasking skills to perform tasks in a fast-paced environment and high-level operations.
A technical support advisor specializes in assisting customers, mainly through diagnosing and solving issues using their product and service expertise. In most companies, they communicate with clients through calls or correspondence. Through this, they get to identify their needs, answer inquiries, give technical advice, troubleshoot problems, and solve issues and concerns, ensuring efficiency and client satisfaction. Moreover, a technical support advisor works together with the company's internal departments to optimize customer support operations and resolve any issues or vulnerabilities in the current procedures.
Technical assistants and technical support advisors have different pay scales, as shown below.
| Technical Assistant | Technical Support Advisor | |
| Average salary | $34,159 | $107,198 |
| Salary range | Between $22,000 And $51,000 | Between $81,000 And $141,000 |
| Highest paying City | Boston, MA | Sacramento, CA |
| Highest paying state | Massachusetts | New York |
| Best paying company | The American Musical and Dramatic Academy | Apple |
| Best paying industry | Insurance | Technology |
There are a few differences between a technical assistant and a technical support advisor in terms of educational background:
| Technical Assistant | Technical Support Advisor | |
| Most common degree | Bachelor's Degree, 53% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical assistants' and technical support advisors' demographics:
| Technical Assistant | Technical Support Advisor | |
| Average age | 42 | 42 |
| Gender ratio | Male, 54.8% Female, 45.2% | Male, 53.6% Female, 46.4% |
| Race ratio | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 11.9% White, 55.4% American Indian and Alaska Native, 0.4% | Black or African American, 11.9% Unknown, 5.3% Hispanic or Latino, 15.5% Asian, 10.6% White, 56.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |