Technical assistant vs technical support representative

Differences between technical assistant and technical support representative duties and responsibilities

Technical assistant example responsibilities.

• Create and manage original MARC records from OCLC database including verification, editing and updating of data and shelf list.
• Manage customer complaints and internal GMP audits for product manufacturing, coordinate FDA audits and recommend corrective actions.
• Input service reports into AS400 using 10 key.
• Assist with ambulation, transfer from bed to chair and CPR certify.
• Work involve development in PHP with back end as MYSQL server database.
• Operate heat sealers, centrifuges, sterile docking equipment, and irradiation unit.
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Technical support representative example responsibilities.

• Serve as a SME and the main point of contact when agents and other leads have questions.
• Answer eligibility and coverage questions from insurance agents pertaining to Medicare advantage plans and prescription drug plans.
• Manage mental health portion of health insurance policies including Medicaid and Medicare and other commercial insurance plans nationwide.
• Generate nationwide reservations provide customer service and negotiating customer dispute (inbound and outbound calls).
• Work with QA to identify problems and resolutions base on customer issues.
• Provide product information to customers inquiring about their iPhone, iPod, and iPad features.
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