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The differences between technical support managers and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technical support manager and a senior support technician. Additionally, a technical support manager has an average salary of $106,760, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a technical support manager include customer service, customer satisfaction and project management. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Technical Support Manager | Senior Support Technician | |
| Yearly salary | $106,760 | $74,459 |
| Hourly rate | $51.33 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 149,977 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Technical support managers and senior support technicians have different pay scales, as shown below.
| Technical Support Manager | Senior Support Technician | |
| Average salary | $106,760 | $74,459 |
| Salary range | Between $76,000 And $148,000 | Between $48,000 And $114,000 |
| Highest paying City | Novato, CA | Durham, NC |
| Highest paying state | California | Pennsylvania |
| Best paying company | BitGo | Pacira BioSciences |
| Best paying industry | Technology | Technology |
There are a few differences between a technical support manager and a senior support technician in terms of educational background:
| Technical Support Manager | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 61% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between technical support managers' and senior support technicians' demographics:
| Technical Support Manager | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 81.4% Female, 18.6% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |