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The differences between technologist trainees and help desk analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technologist trainee and a help desk analyst. Additionally, a help desk analyst has an average salary of $37,318, which is higher than the $35,502 average annual salary of a technologist trainee.
The top three skills for a technologist trainee include customer service, hand tools and cleanliness. The most important skills for a help desk analyst are customer service, troubleshoot, and technical support.
| Technologist Trainee | Help Desk Analyst | |
| Yearly salary | $35,502 | $37,318 |
| Hourly rate | $17.07 | $17.94 |
| Growth rate | 10% | 10% |
| Number of jobs | 71,064 | 87,591 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a technologist trainee depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks while gaining workplace insights, such as processing and organizing documentation, assisting in installment and repair procedures, liaising with clients through answering calls and correspondence, attending workshops and training programs, and participating in developing new systems and processes. Furthermore, as a technologist trainee, it is essential to learn and uphold the company's policies and regulations, including its vision and mission.
Help Desk Analysts generally provide technical support by assisting customers with their system issues. These analysts are expected to be highly knowledgeable about application processes and basic troubleshooting. Help Desk Analysts usually communicate with end-users through phone calls or e-mail and are required to attend on customers technical issues promptly. Depending on the expertise, the Help Desk Analysts are often categorized to support levels wherein the most complex issues are often handle by the highest tier. The Help Desk Analysts must have critical-thinking skills on solving network problems and document specific concerns and progress.
Technologist trainees and help desk analysts have different pay scales, as shown below.
| Technologist Trainee | Help Desk Analyst | |
| Average salary | $35,502 | $37,318 |
| Salary range | Between $27,000 And $46,000 | Between $26,000 And $52,000 |
| Highest paying City | Reno, NV | Boston, MA |
| Highest paying state | Hawaii | Massachusetts |
| Best paying company | Bayer | Pacific Investment Management Company LLC |
| Best paying industry | Manufacturing | Government |
There are a few differences between a technologist trainee and a help desk analyst in terms of educational background:
| Technologist Trainee | Help Desk Analyst | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 50% |
| Most common major | Biology | Computer Information Systems |
| Most common college | Stanford University | Stanford University |
Here are the differences between technologist trainees' and help desk analysts' demographics:
| Technologist Trainee | Help Desk Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.9% Female, 33.1% | Male, 71.8% Female, 28.2% |
| Race ratio | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 53.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 11.1% White, 55.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |