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The differences between technologist trainees and technical support representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a technologist trainee and a technical support representative. Additionally, a technologist trainee has an average salary of $35,502, which is higher than the $34,758 average annual salary of a technical support representative.
The top three skills for a technologist trainee include customer service, hand tools and cleanliness. The most important skills for a technical support representative are customer calls, smartphones, and technical support calls.
| Technologist Trainee | Technical Support Representative | |
| Yearly salary | $35,502 | $34,758 |
| Hourly rate | $17.07 | $16.71 |
| Growth rate | 10% | 10% |
| Number of jobs | 71,064 | 212,082 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The duties of a technologist trainee depend on one's line of work or industry of employment. Typically, their responsibilities revolve around performing support tasks while gaining workplace insights, such as processing and organizing documentation, assisting in installment and repair procedures, liaising with clients through answering calls and correspondence, attending workshops and training programs, and participating in developing new systems and processes. Furthermore, as a technologist trainee, it is essential to learn and uphold the company's policies and regulations, including its vision and mission.
Technical Support Representatives specialize in customer support through calls or correspondence. Among the primary responsibilities of a Technical Support Representative involves receiving and making calls, address and troubleshoot issues raised by the client, assist when navigating through complicated applications, provide suggestions or recommendations, or elevate the problem to personnel with higher expertise when necessary. Furthermore, a Technical Support Representative must coordinate with supervisors at all times, remain patient and proactive, and as well as maintain and organize records of each handled calls.
Technologist trainees and technical support representatives have different pay scales, as shown below.
| Technologist Trainee | Technical Support Representative | |
| Average salary | $35,502 | $34,758 |
| Salary range | Between $27,000 And $46,000 | Between $27,000 And $44,000 |
| Highest paying City | Reno, NV | Boston, MA |
| Highest paying state | Hawaii | Maryland |
| Best paying company | Bayer | HP |
| Best paying industry | Manufacturing | Technology |
There are a few differences between a technologist trainee and a technical support representative in terms of educational background:
| Technologist Trainee | Technical Support Representative | |
| Most common degree | Bachelor's Degree, 50% | Bachelor's Degree, 40% |
| Most common major | Biology | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between technologist trainees' and technical support representatives' demographics:
| Technologist Trainee | Technical Support Representative | |
| Average age | 42 | 42 |
| Gender ratio | Male, 66.9% Female, 33.1% | Male, 61.5% Female, 38.5% |
| Race ratio | Black or African American, 11.1% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 14.9% White, 53.3% American Indian and Alaska Native, 0.4% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 15.8% Asian, 10.6% White, 56.5% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |