Underwriting service representative vs customer service representative

The differences between underwriting service representatives and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an underwriting service representative and a customer service representative. Additionally, an underwriting service representative has an average salary of $48,433, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for an underwriting service representative include insurance policies, customer service and customer inquiries. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Underwriting service representative vs customer service representative overview

	Underwriting Service Representative	Customer Service Representative
Yearly salary	$48,433	$32,260
Hourly rate	$23.29	$15.51
Growth rate	-4%	-4%
Number of jobs	112,289	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Underwriting service representative vs customer service representative salary

Underwriting service representatives and customer service representatives have different pay scales, as shown below.

	Underwriting Service Representative	Customer Service Representative
Average salary	$48,433	$32,260
Salary range	Between $36,000 And $64,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between underwriting service representative and customer service representative education

There are a few differences between an underwriting service representative and a customer service representative in terms of educational background:

	Underwriting Service Representative	Customer Service Representative
Most common degree	Bachelor's Degree, 60%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Underwriting service representative vs customer service representative demographics

Here are the differences between underwriting service representatives' and customer service representatives' demographics:

	Underwriting Service Representative	Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.1% Female, 67.9%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 7.3% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between underwriting service representative and customer service representative duties and responsibilities

Underwriting service representative example responsibilities.

Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Underwriting service representative vs customer service representative skills

Common underwriting service representative skills

Insurance Policies, 11%
Customer Service, 11%
Customer Inquiries, 6%
Risk Analysis, 6%
Underwriting Guidelines, 6%
Financial Statements, 6%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Underwriting Service Representative
Underwriting Service Representative vs Customer Service Representative

Updated January 8, 2025

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