Underwriting service representative vs lead customer service representative

The differences between underwriting service representatives and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an underwriting service representative and a lead customer service representative. Additionally, an underwriting service representative has an average salary of $48,433, which is higher than the $36,097 average annual salary of a lead customer service representative.

The top three skills for an underwriting service representative include insurance policies, customer service and customer inquiries. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Underwriting service representative vs lead customer service representative overview

	Underwriting Service Representative	Lead Customer Service Representative
Yearly salary	$48,433	$36,097
Hourly rate	$23.29	$17.35
Growth rate	-4%	-4%
Number of jobs	112,289	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Underwriting service representative vs lead customer service representative salary

Underwriting service representatives and lead customer service representatives have different pay scales, as shown below.

	Underwriting Service Representative	Lead Customer Service Representative
Average salary	$48,433	$36,097
Salary range	Between $36,000 And $64,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between underwriting service representative and lead customer service representative education

There are a few differences between an underwriting service representative and a lead customer service representative in terms of educational background:

	Underwriting Service Representative	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 60%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Underwriting service representative vs lead customer service representative demographics

Here are the differences between underwriting service representatives' and lead customer service representatives' demographics:

	Underwriting Service Representative	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 32.1% Female, 67.9%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 12.7% Unknown, 5.7% Hispanic or Latino, 19.1% Asian, 7.3% White, 54.6% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between underwriting service representative and lead customer service representative duties and responsibilities

Underwriting service representative example responsibilities.

Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.
Examine injure persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Process documentation within manage database systems and ImageRight system for the legal binding of commercial insurance risk.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Underwriting service representative vs lead customer service representative skills

Common underwriting service representative skills

Insurance Policies, 11%
Customer Service, 11%
Customer Inquiries, 6%
Risk Analysis, 6%
Underwriting Guidelines, 6%
Financial Statements, 6%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Underwriting Service Representative
Underwriting Service Representative vs Lead Customer Service Representative

Updated January 8, 2025

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