User support analyst supervisor vs computer technician

Differences between user support analyst supervisor and computer technician duties and responsibilities

User support analyst supervisor example responsibilities.

• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Perform all programming setup and modifications for PBX, ACD and voice mail systems.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
• Participate in new platform UAT testing and create documents for new team members learning the new platform.
• Perform other duties as assigned regular, dependable attendance and punctuality

Computer technician example responsibilities.

• Recreate and manage company website, maintain regular updates, manage DNS servers, administrate e-mail and outlook exchange server.
• Manage and maintain desktop security updates company-wide with no downtime of systems due to OS vulnerability exploitation.
• Manage backups, replications and disaster recovery plans of company mission critical servers and database files to ensure redundancy.
• Add and configure networked printers for TCP/IP printing and other peripheral equipment including video conferencing equipment.
• Diagnose and troubleshot computer hardware and software.
• Fix computers, do inventory of computers, run cables.
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