User support analyst supervisor vs customer support analyst

Differences between user support analyst supervisor and customer support analyst duties and responsibilities

User support analyst supervisor example responsibilities.

• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Perform all programming setup and modifications for PBX, ACD and voice mail systems.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
• Participate in new platform UAT testing and create documents for new team members learning the new platform.
• Perform other duties as assigned regular, dependable attendance and punctuality

Customer support analyst example responsibilities.

• Modify and manage SharePoint portals and document management.
• Construct Sharepoint solutions to manage work requests and track productivity.
• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Document all work and resolve customer inquiries utilizing on-line knowledge base, technical knowledge and on-line CRM system.
• Record AFL substation project win/ loss worldwide using Salesforce software daily.
• Design and generate SalesForce and RightNow reports on incident type and frequency.
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