User support analyst supervisor vs desktop support analyst

Differences between user support analyst supervisor and desktop support analyst duties and responsibilities

User support analyst supervisor example responsibilities.

• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Perform all programming setup and modifications for PBX, ACD and voice mail systems.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
• Participate in new platform UAT testing and create documents for new team members learning the new platform.
• Perform other duties as assigned regular, dependable attendance and punctuality

Desktop support analyst example responsibilities.

• Manage LAN infrastructure configuring and maintaining all network hardware devices.
• Provide hardware and software support, coordinate and implement high volume workstation deployments, troubleshoot and administrate IEC production workstations.
• Configure several software applications for use in CITRIX XenApp.
• Maintain current patch levels for desktop OS and applications issues to isolate problem, then resolve or escalate as needed.
• Establish connections through VPN, SSLVPN, and homegrown applications for remote access to network resources on laptops & mobile devices.
• Complete Citrix training for installation and maintenance of computer servers.
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