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User support analyst supervisor vs help desk supervisor

The differences between user support analyst supervisors and help desk supervisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst supervisor and a help desk supervisor. Additionally, a user support analyst supervisor has an average salary of $65,020, which is higher than the $64,297 average annual salary of a help desk supervisor.

The top three skills for a user support analyst supervisor include end user support, VPN and user community. The most important skills for a help desk supervisor are customer service, technical support, and operational procedures.

User support analyst supervisor vs help desk supervisor overview

User Support Analyst SupervisorHelp Desk Supervisor
Yearly salary$65,020$64,297
Hourly rate$31.26$30.91
Growth rate10%10%
Number of jobs80,70472,240
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Average age4242
Years of experience22

User support analyst supervisor vs help desk supervisor salary

User support analyst supervisors and help desk supervisors have different pay scales, as shown below.

User Support Analyst SupervisorHelp Desk Supervisor
Average salary$65,020$64,297
Salary rangeBetween $40,000 And $103,000Between $43,000 And $94,000
Highest paying City--
Highest paying state--
Best paying company--
Best paying industry--

Differences between user support analyst supervisor and help desk supervisor education

There are a few differences between a user support analyst supervisor and a help desk supervisor in terms of educational background:

User Support Analyst SupervisorHelp Desk Supervisor
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 52%
Most common majorBusinessBusiness
Most common collegeJohns Hopkins UniversityStanford University

User support analyst supervisor vs help desk supervisor demographics

Here are the differences between user support analyst supervisors' and help desk supervisors' demographics:

User Support Analyst SupervisorHelp Desk Supervisor
Average age4242
Gender ratioMale, 93.3% Female, 6.7%Male, 66.4% Female, 33.6%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 12.0% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 10.5% White, 55.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between user support analyst supervisor and help desk supervisor duties and responsibilities

User support analyst supervisor example responsibilities.

  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Perform all programming setup and modifications for PBX, ACD and voice mail systems.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
  • Participate in new platform UAT testing and create documents for new team members learning the new platform.
  • Perform other duties as assigned regular, dependable attendance and punctuality

Help desk supervisor example responsibilities.

  • Manage LAN software/hardware installation and upgrade efforts.
  • Provide remote implementation support for IBM POS solution.
  • Provide phone support for network and remote VPN users with connectivity issues.
  • Assist remote users with VPN, RAS, and RNA connection problems.
  • Negotiate the leasing and storage of OS specific hardware for deadline driven system upgrades.
  • Assist in setting up and troubleshooting port security on switches through command line CLI.
  • Show more

User support analyst supervisor vs help desk supervisor skills

Common user support analyst supervisor skills
  • End User Support, 67%
  • VPN, 15%
  • User Community, 12%
  • PC, 6%
Common help desk supervisor skills
  • Customer Service, 10%
  • Technical Support, 9%
  • Operational Procedures, 8%
  • Help Desk, 6%
  • Desk Support, 5%
  • Level Agreements, 4%

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