User support analyst supervisor vs senior support specialist

Differences between user support analyst supervisor and senior support specialist duties and responsibilities

User support analyst supervisor example responsibilities.

• Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
• Perform all programming setup and modifications for PBX, ACD and voice mail systems.
• Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
• Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
• Participate in new platform UAT testing and create documents for new team members learning the new platform.
• Perform other duties as assigned regular, dependable attendance and punctuality

Senior support specialist example responsibilities.

• Manage UNIX OS technical documentation and marketing materials.
• Maintain desktop encryption keys for all company laptops.
• Implement desktop and laptop encryption applications in NY area offices.
• Oversee the backing up of company data and creation of PC images for each type of machine.
• Perform moves, adds, and changes of PC equipment such as desktops, laptops, monitors.
• Perform DB2 data loads on a UNIX platform, verify and update test data, utilizing execution of SQL queries.
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