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User support analyst supervisor vs user support analyst

The differences between user support analyst supervisors and user support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a user support analyst supervisor and a user support analyst. Additionally, a user support analyst has an average salary of $79,842, which is higher than the $65,020 average annual salary of a user support analyst supervisor.

The top three skills for a user support analyst supervisor include end user support, VPN and user community. The most important skills for a user support analyst are user experience, end user support, and technical support.

User support analyst supervisor vs user support analyst overview

User Support Analyst SupervisorUser Support Analyst
Yearly salary$65,020$79,842
Hourly rate$31.26$38.39
Growth rate10%10%
Number of jobs80,704116,372
Job satisfaction--
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 63%
Average age4242
Years of experience22

User support analyst supervisor vs user support analyst salary

User support analyst supervisors and user support analysts have different pay scales, as shown below.

User Support Analyst SupervisorUser Support Analyst
Average salary$65,020$79,842
Salary rangeBetween $40,000 And $103,000Between $50,000 And $125,000
Highest paying City-San Francisco, CA
Highest paying state-California
Best paying company-Google
Best paying industry-Technology

Differences between user support analyst supervisor and user support analyst education

There are a few differences between a user support analyst supervisor and a user support analyst in terms of educational background:

User Support Analyst SupervisorUser Support Analyst
Most common degreeBachelor's Degree, 50%Bachelor's Degree, 63%
Most common majorBusinessBusiness
Most common collegeJohns Hopkins UniversityStanford University

User support analyst supervisor vs user support analyst demographics

Here are the differences between user support analyst supervisors' and user support analysts' demographics:

User Support Analyst SupervisorUser Support Analyst
Average age4242
Gender ratioMale, 93.3% Female, 6.7%Male, 69.1% Female, 30.9%
Race ratioBlack or African American, 8.8% Unknown, 5.0% Hispanic or Latino, 10.8% Asian, 11.2% White, 63.7% American Indian and Alaska Native, 0.4%Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 13.9% White, 54.6% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between user support analyst supervisor and user support analyst duties and responsibilities

User support analyst supervisor example responsibilities.

  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Perform all programming setup and modifications for PBX, ACD and voice mail systems.
  • Assist patients by explaining necessary preparations, reviewing charts after discharge and determining eligibility for medication at government's expense.
  • Assist technical team in writing and testing of interfaces, including UAT, base on clients needs.
  • Participate in new platform UAT testing and create documents for new team members learning the new platform.
  • Perform other duties as assigned regular, dependable attendance and punctuality

User support analyst example responsibilities.

  • Manage DHCP entries, assign and reserve IP addresses for different sites and locations.
  • Utilize programs such as ARP, plum, nmstools, rat, and Linux.
  • Install, configure and maintain PCs, printers and peripherals.
  • Monitor deployment of new computers and/or OS for tracking and organization.
  • Upgrade and replace operating systems due to OS errors and Y2K upgrades.
  • Provide remote support to CDC field staff experiencing problems connecting to Citrix and web mail.
  • Show more

User support analyst supervisor vs user support analyst skills

Common user support analyst supervisor skills
  • End User Support, 67%
  • VPN, 15%
  • User Community, 12%
  • PC, 6%
Common user support analyst skills
  • User Experience, 9%
  • End User Support, 7%
  • Technical Support, 7%
  • Troubleshoot, 6%
  • Prototyping, 4%
  • UI, 4%

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