Visitor services associate vs service representative

The differences between visitor services associates and service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a visitor services associate and a service representative. Additionally, a visitor services associate has an average salary of $105,864, which is higher than the $33,692 average annual salary of a service representative.

The top three skills for a visitor services associate include visitor services, customer service and cash handling. The most important skills for a service representative are customer service, client service, and patients.

Visitor services associate vs service representative overview

	Visitor Services Associate	Service Representative
Yearly salary	$105,864	$33,692
Hourly rate	$50.90	$16.20
Growth rate	-4%	-4%
Number of jobs	84,087	210,671
Job satisfaction	-	5
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 51%
Average age	40	40
Years of experience	12	12

Visitor services associate vs service representative salary

Visitor services associates and service representatives have different pay scales, as shown below.

	Visitor Services Associate	Service Representative
Average salary	$105,864	$33,692
Salary range	Between $77,000 And $144,000	Between $24,000 And $45,000
Highest paying City	Washington, DC	New York, NY
Highest paying state	Illinois	New York
Best paying company	Massachusetts Institute of Technology	Northern Trust
Best paying industry	Professional	Government

Differences between visitor services associate and service representative education

There are a few differences between a visitor services associate and a service representative in terms of educational background:

	Visitor Services Associate	Service Representative
Most common degree	Bachelor's Degree, 68%	Bachelor's Degree, 51%
Most common major	Fine Arts	Business
Most common college	-	-

Visitor services associate vs service representative demographics

Here are the differences between visitor services associates' and service representatives' demographics:

	Visitor Services Associate	Service Representative
Average age	40	40
Gender ratio	Male, 30.8% Female, 69.2%	Male, 39.6% Female, 60.4%
Race ratio	Black or African American, 12.2% Unknown, 5.6% Hispanic or Latino, 19.3% Asian, 7.2% White, 55.0% American Indian and Alaska Native, 0.7%	Black or African American, 11.0% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 6.8% White, 55.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between visitor services associate and service representative duties and responsibilities

Visitor services associate example responsibilities.

Hire, train, schedule, and manage a team of sixteen part-time brewery ambassadors.
Take visitation notes, submit to DCS
Keep up to date on HIPPA and OSHA laws and regulations.
Host travel writers and FAM tours to help promote tourism and attractions.
Provide hands-on parenting and life skills education to families within the DCS system.
Open and close POS register daily; including invoice and purchase order creation and processing.

Service representative example responsibilities.

Utilize QuickBooks to manage patient's payment for hearing aids and various equipment.
Join online marketplace specializing in local deals to manage customer engagements while providing industry-best service.
Manage customer relations with internal personnel, group administrators, brokers and members as related to Medicare insurance.
Involve great interpersonal skills and upselling.
Provide excellent customer service via ZenDesk e-mail platform.
Counsele individuals who are applying for or receiving TANF.

Visitor services associate vs service representative skills

Common visitor services associate skills

Visitor Services, 31%
Customer Service, 10%
Cash Handling, 9%
Membership Sales, 8%
Front Desk, 6%
POS, 5%

Common service representative skills

Customer Service, 9%
Client Service, 8%
Patients, 7%
PET, 5%
Front Desk, 5%
Veterans, 5%

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Office and Administrative Industry
Visitor Services Associate
Visitor Services Associate vs Service Representative

Updated January 8, 2025

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