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The differences between account resolution specialists and account specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution specialist and an account specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $35,602 average annual salary of an account resolution specialist.
The top three skills for an account resolution specialist include account resolution, outbound calls and inbound calls. The most important skills for an account specialist are customer service, patients, and account management.
| Account Resolution Specialist | Account Specialist | |
| Yearly salary | $35,602 | $42,586 |
| Hourly rate | $17.12 | $20.47 |
| Growth rate | -8% | -8% |
| Number of jobs | 87,713 | 116,010 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 54% |
| Average age | 46 | 46 |
| Years of experience | 12 | 12 |
An account resolutions specialist works at a company's accounting department, where they are in charge of overseeing account receivables to ensure client compliance. Their responsibilities usually include conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts. They may also directly communicate with clients to follow-up on invoices, process payments, or even arrange new payment plans while adhering to the company's policies and regulations. Moreover, they must maintain records of all transactions and present regular reports to managers.
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
Account resolution specialists and account specialists have different pay scales, as shown below.
| Account Resolution Specialist | Account Specialist | |
| Average salary | $35,602 | $42,586 |
| Salary range | Between $29,000 And $43,000 | Between $28,000 And $62,000 |
| Highest paying City | Hartford, CT | Washington, DC |
| Highest paying state | Connecticut | Virginia |
| Best paying company | American Express | Microsoft |
| Best paying industry | Finance | Finance |
There are a few differences between an account resolution specialist and an account specialist in terms of educational background:
| Account Resolution Specialist | Account Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 54% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account resolution specialists' and account specialists' demographics:
| Account Resolution Specialist | Account Specialist | |
| Average age | 46 | 46 |
| Gender ratio | Male, 32.4% Female, 67.6% | Male, 32.2% Female, 67.8% |
| Race ratio | Black or African American, 12.5% Unknown, 4.1% Hispanic or Latino, 18.9% Asian, 3.7% White, 60.4% American Indian and Alaska Native, 0.5% | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% |
| LGBT Percentage | 8% | 8% |