Account resolution specialist vs bill collector

Differences between account resolution specialist and bill collector duties and responsibilities

Account resolution specialist example responsibilities.

• Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
• Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
• Resolve outstanding patient accounts by an integrate team dynamic with office administrators, insurance companies and patients.
• Insure office practices are in compliance with HIPAA regulations.
• Review and correction of diagnosis codes, CPT codes and modifiers.
• Advise clients/debtors of necessary actions and strategies for debt repayment while using FDCPA and other government regulations.
Show more

Bill collector example responsibilities.

• Prevent impeding loss and increasing profitability through negotiation and enforcement of schedule collection campaigns, consistently achieving high success standards.
• Follow HIPPA and FDCPA guidelines to ensure legal collection practices are utilized.
• Bill and collect all skil Medicare, and other insurance claims which include HMO claims denials.
• Provide patients with information and resources essential to their financial needs including payment arrangements and account reminders.
• Take payments by ACH and debit cards.
• Collect A/R payments from medical insurance companies and customers.
Show more