Account resolution specialist vs collections representative

The differences between account resolution specialists and collections representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution specialist and a collections representative. Additionally, an account resolution specialist has an average salary of $35,602, which is higher than the $34,015 average annual salary of a collections representative.

The top three skills for an account resolution specialist include account resolution, outbound calls and inbound calls. The most important skills for a collections representative are payment arrangements, customer service, and delinquent accounts.

Account resolution specialist vs collections representative overview

	Account Resolution Specialist	Collections Representative
Yearly salary	$35,602	$34,015
Hourly rate	$17.12	$16.35
Growth rate	-8%	-8%
Number of jobs	87,713	85,275
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Average age	46	46
Years of experience	12	12

What does an account resolution specialist do?

An account resolutions specialist works at a company's accounting department, where they are in charge of overseeing account receivables to ensure client compliance. Their responsibilities usually include conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts. They may also directly communicate with clients to follow-up on invoices, process payments, or even arrange new payment plans while adhering to the company's policies and regulations. Moreover, they must maintain records of all transactions and present regular reports to managers.

What does a collections representative do?

A Collections Representative's role is to collect payment for outstanding or overdue bills through phone calls, email, mail, or sometimes personal appointments. A Collections Representative is required to have a great deal of research and communication skills in order to reach out to people and explain how to settle their debts or even negotiate a payment term or plan. Collections Representatives must also make sure that these terms are honored and met, and create reports for the creditor regarding the delinquent accounts.

Account resolution specialist vs collections representative salary

Account resolution specialists and collections representatives have different pay scales, as shown below.

	Account Resolution Specialist	Collections Representative
Average salary	$35,602	$34,015
Salary range	Between $29,000 And $43,000	Between $26,000 And $42,000
Highest paying City	Hartford, CT	San Ramon, CA
Highest paying state	Connecticut	California
Best paying company	American Express	University of California, Berkeley
Best paying industry	Finance	Finance

Differences between account resolution specialist and collections representative education

There are a few differences between an account resolution specialist and a collections representative in terms of educational background:

	Account Resolution Specialist	Collections Representative
Most common degree	Bachelor's Degree, 39%	High School Diploma, 33%
Most common major	Business	Business
Most common college	-	-

Account resolution specialist vs collections representative demographics

Here are the differences between account resolution specialists' and collections representatives' demographics:

	Account Resolution Specialist	Collections Representative
Average age	46	46
Gender ratio	Male, 32.4% Female, 67.6%	Male, 30.6% Female, 69.4%
Race ratio	Black or African American, 12.5% Unknown, 4.1% Hispanic or Latino, 18.9% Asian, 3.7% White, 60.4% American Indian and Alaska Native, 0.5%	Black or African American, 12.2% Unknown, 3.9% Hispanic or Latino, 18.9% Asian, 3.4% White, 61.1% American Indian and Alaska Native, 0.5%
LGBT Percentage	8%	8%

Differences between account resolution specialist and collections representative duties and responsibilities

Account resolution specialist example responsibilities.

Manage accounts for healthcare clients, review detailed patient information for payment resolution while abiding HIPPA privacy and security regulations.
Research and resolve complex customer accounts while adhering to department policies and procedures, as well as FDCPA guidelines.
Resolve outstanding patient accounts by an integrate team dynamic with office administrators, insurance companies and patients.
Insure office practices are in compliance with HIPAA regulations.
Review and correction of diagnosis codes, CPT codes and modifiers.
Advise clients/debtors of necessary actions and strategies for debt repayment while using FDCPA and other government regulations.

Collections representative example responsibilities.

Protect A/R assets by managing a portfolio of accounts to maximize gainful sales and reduce debt losses.
Maintain effective communication and utilize negotiation skills with internal and external customers to effect collections while maintaining customer good will.
Submit all reconsideration and appeals if need.
Conduct periodic data cleaning of queues balances deny with deny appeals.
Resolve valid or authorize NSF charges due to decline credit cards or ACH transactions.
Collect and count inventories, reconcile purchases and scan UPC's and inputting price information.

Account resolution specialist vs collections representative skills

Common account resolution specialist skills

Account Resolution, 17%
Outbound Calls, 12%
Inbound Calls, 10%
Account Balances, 10%
Patients, 10%
Federal Regulations, 8%

Common collections representative skills

Payment Arrangements, 14%
Customer Service, 13%
Delinquent Accounts, 9%
Past Due Accounts, 6%
Customer Accounts, 4%
Debt Repayment, 4%

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Account Resolution Specialist
Account Resolution Specialist vs Collections Representative

Updated January 8, 2025

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