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The differences between account resolution specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account resolution specialist and a resolution specialist. Additionally, a resolution specialist has an average salary of $38,984, which is higher than the $35,602 average annual salary of an account resolution specialist.
The top three skills for an account resolution specialist include account resolution, outbound calls and inbound calls. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Account Resolution Specialist | Resolution Specialist | |
| Yearly salary | $35,602 | $38,984 |
| Hourly rate | $17.12 | $18.74 |
| Growth rate | -8% | -4% |
| Number of jobs | 87,713 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
An account resolutions specialist works at a company's accounting department, where they are in charge of overseeing account receivables to ensure client compliance. Their responsibilities usually include conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts. They may also directly communicate with clients to follow-up on invoices, process payments, or even arrange new payment plans while adhering to the company's policies and regulations. Moreover, they must maintain records of all transactions and present regular reports to managers.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Account resolution specialists and resolution specialists have different pay scales, as shown below.
| Account Resolution Specialist | Resolution Specialist | |
| Average salary | $35,602 | $38,984 |
| Salary range | Between $29,000 And $43,000 | Between $26,000 And $57,000 |
| Highest paying City | Hartford, CT | Ewing, NJ |
| Highest paying state | Connecticut | Connecticut |
| Best paying company | American Express | IBM |
| Best paying industry | Finance | Finance |
There are a few differences between an account resolution specialist and a resolution specialist in terms of educational background:
| Account Resolution Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account resolution specialists' and resolution specialists' demographics:
| Account Resolution Specialist | Resolution Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 32.4% Female, 67.6% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 12.5% Unknown, 4.1% Hispanic or Latino, 18.9% Asian, 3.7% White, 60.4% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |