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The differences between account resolution specialists and specialists can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become an account resolution specialist, becoming a specialist takes usually requires 1-2 years. Additionally, a specialist has an average salary of $58,013, which is higher than the $35,602 average annual salary of an account resolution specialist.
The top three skills for an account resolution specialist include account resolution, outbound calls and inbound calls. The most important skills for a specialist are patients, customer service, and work ethic.
| Account Resolution Specialist | Specialist | |
| Yearly salary | $35,602 | $58,013 |
| Hourly rate | $17.12 | $27.89 |
| Growth rate | -8% | 10% |
| Number of jobs | 87,713 | 358,433 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 49% |
| Average age | 46 | 42 |
| Years of experience | 12 | 2 |
An account resolutions specialist works at a company's accounting department, where they are in charge of overseeing account receivables to ensure client compliance. Their responsibilities usually include conducting research and analysis, assessing client accounts and credit histories, coordinating with managers and collection agents, and monitoring delinquent accounts. They may also directly communicate with clients to follow-up on invoices, process payments, or even arrange new payment plans while adhering to the company's policies and regulations. Moreover, they must maintain records of all transactions and present regular reports to managers.
Specialists are employees who are responsible for specific tasks or activities in the department they are assigned to. The actions or tasks they work on are related to their educational background or work experiences. They are usually highly skilled in specializations related to the work they are assigned to. Specialists are also highly trained on the competencies that are required of their specialty. As such, they are focused on the skills and competencies that are needed to enhance their experience in their specific field further.
Account resolution specialists and specialists have different pay scales, as shown below.
| Account Resolution Specialist | Specialist | |
| Average salary | $35,602 | $58,013 |
| Salary range | Between $29,000 And $43,000 | Between $32,000 And $104,000 |
| Highest paying City | Hartford, CT | Jersey City, NJ |
| Highest paying state | Connecticut | New Jersey |
| Best paying company | American Express | The Citadel |
| Best paying industry | Finance | - |
There are a few differences between an account resolution specialist and a specialist in terms of educational background:
| Account Resolution Specialist | Specialist | |
| Most common degree | Bachelor's Degree, 39% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | - | Stanford University |
Here are the differences between account resolution specialists' and specialists' demographics:
| Account Resolution Specialist | Specialist | |
| Average age | 46 | 42 |
| Gender ratio | Male, 32.4% Female, 67.6% | Male, 47.5% Female, 52.5% |
| Race ratio | Black or African American, 12.5% Unknown, 4.1% Hispanic or Latino, 18.9% Asian, 3.7% White, 60.4% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.5% White, 55.9% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 8% | 11% |