Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between account specialists and resolution specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account specialist and a resolution specialist. Additionally, an account specialist has an average salary of $42,586, which is higher than the $38,984 average annual salary of a resolution specialist.
The top three skills for an account specialist include customer service, patients and account management. The most important skills for a resolution specialist are patients, phone calls, and appeals.
| Account Specialist | Resolution Specialist | |
| Yearly salary | $42,586 | $38,984 |
| Hourly rate | $20.47 | $18.74 |
| Growth rate | -8% | -4% |
| Number of jobs | 116,010 | 152,590 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 45% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
A Resolution Specialist is responsible for investigating claims and analyzing supporting documents to resolve complaints. Resolution Specialists may work for clients' disputes or employee relations, requiring them to have extensive knowledge of labor laws and regulatory policies. They conduct cross-examinations, administer negotiations, and discuss processes with the clients for high-level violations. A Resolution Specialist must have excellent communication and organizational skills, especially in representing the client and the company and coming up with the resolution that would work for both's best interests.
Account specialists and resolution specialists have different pay scales, as shown below.
| Account Specialist | Resolution Specialist | |
| Average salary | $42,586 | $38,984 |
| Salary range | Between $28,000 And $62,000 | Between $26,000 And $57,000 |
| Highest paying City | Washington, DC | Ewing, NJ |
| Highest paying state | Virginia | Connecticut |
| Best paying company | Microsoft | IBM |
| Best paying industry | Finance | Finance |
There are a few differences between an account specialist and a resolution specialist in terms of educational background:
| Account Specialist | Resolution Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 45% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account specialists' and resolution specialists' demographics:
| Account Specialist | Resolution Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 36.8% Female, 63.2% |
| Race ratio | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.4% Unknown, 5.3% Hispanic or Latino, 19.7% Asian, 7.0% White, 55.8% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |