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The differences between account specialists and service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an account specialist and a service specialist. Additionally, a service specialist has an average salary of $44,150, which is higher than the $42,586 average annual salary of an account specialist.
The top three skills for an account specialist include customer service, patients and account management. The most important skills for a service specialist are patients, social work, and criminal justice.
| Account Specialist | Service Specialist | |
| Yearly salary | $42,586 | $44,150 |
| Hourly rate | $20.47 | $21.23 |
| Growth rate | -8% | -4% |
| Number of jobs | 116,010 | 207,020 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 53% |
| Average age | 46 | 40 |
| Years of experience | 12 | 12 |
An account specialist is responsible for reaching out to customers or potential clients through calls, emails, and other forms of correspondence to secure sales and strengthen business relations. An account specialist may also perform other tasks such as arranging appointment schedules with clients, providing price quotes and responding to further inquiries, process orders, generating sales leads, and handling complaints and resolving issues. Furthermore, an account specialist may also be involved in developing strategies, finding new opportunities, producing and completing necessary documents, and preparing reports, all in adherence to the company's policies and regulations.
A service specialist is responsible for assisting customers with their inquiries and concerns about the services offered by the organization. Service specialists' duties include responding to customers' requests, updating customers of promotional offers and new services, escalating high-level concerns to the appropriate department, and keeping accurate records of clients' issues and resolutions. Service specialists are also in charge of preparing customer surveys to rate their satisfaction and identifying opportunities for service improvement. A service specialist must display excellent customer service and communication skills to address clients' concerns efficiently and accurately.
Account specialists and service specialists have different pay scales, as shown below.
| Account Specialist | Service Specialist | |
| Average salary | $42,586 | $44,150 |
| Salary range | Between $28,000 And $62,000 | Between $27,000 And $71,000 |
| Highest paying City | Washington, DC | Boston, MA |
| Highest paying state | Virginia | Massachusetts |
| Best paying company | Microsoft | Ropes & Gray |
| Best paying industry | Finance | Technology |
There are a few differences between an account specialist and a service specialist in terms of educational background:
| Account Specialist | Service Specialist | |
| Most common degree | Bachelor's Degree, 54% | Bachelor's Degree, 53% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between account specialists' and service specialists' demographics:
| Account Specialist | Service Specialist | |
| Average age | 46 | 40 |
| Gender ratio | Male, 32.2% Female, 67.8% | Male, 40.1% Female, 59.9% |
| Race ratio | Black or African American, 13.2% Unknown, 4.1% Hispanic or Latino, 17.8% Asian, 3.7% White, 60.8% American Indian and Alaska Native, 0.5% | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 20.9% Asian, 7.5% White, 54.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 8% | 7% |