Acting supervisor vs collection supervisor

Differences between acting supervisor and collection supervisor duties and responsibilities

Acting supervisor example responsibilities.

• Lead comprehensive training for each new volunteer or court-mandate worker regarding OSHA regulations and warehouse procedure.
• Prepare PowerPoint presentations for briefings and meetings.
• Create and maintain bank reconciliation, medical service sales, and payroll reports, and compile financial data and totals.
• Liaise between operations and field technicians to ensure payroll processing and accuracy.
• Provide and supervise property management services for condominium and homeowner associations including oversight of maintenance, budgeting, and all board meetings
• Create a task recognition process using SharePoint for greater transparency of team-members work flow.
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Collection supervisor example responsibilities.

• Manage receivables, calculate DSO, cash projections, and presentations to upper level management.
• Manage re-billings for third party accounts including: commercial carriers, manage care, PPO, POS and HMO organizations.
• Verify insurance coverage including Medicaid, Medicare, HMO and indemnity insurance.
• Demonstrate effective negotiation urgency and problem resolution skills to resolve delinquent accounts by following state and federal guidelines.
• Call monitoring template/system utilize daily to ensure agents are using proper collection techniques, maintaining professionalism and following FDCPA guidelines.
• Complete weekly QA's and coaching's for a team of 12+.
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