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The differences between agency managers and call center managers can be seen in a few details. Each job has different responsibilities and duties. Additionally, an agency manager has an average salary of $55,080, which is higher than the $37,614 average annual salary of a call center manager.
The top three skills for an agency manager include insurance products, training programs and lead generation. The most important skills for a call center manager are strong customer service, customer satisfaction, and call center management.
| Agency Manager | Call Center Manager | |
| Yearly salary | $55,080 | $37,614 |
| Hourly rate | $26.48 | $18.08 |
| Growth rate | 6% | 6% |
| Number of jobs | 91,702 | 123,791 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Average age | 47 | 47 |
| Years of experience | - | - |
An agency manager works alongside a recruitment team to find new applicants for a company's vacancies. Agency managers typically work in companies that have both a high number of employees and a regular recruitment schedule. Creative industries, especially in film and TV productions, commonly have agency managers. An agency manager works as part of a human resource team to bring in talent that will be beneficial to a company. A keen understanding of human behavior and strong communication skills are both necessary for this position. A psychology degree could also be beneficial.
Call center managers specialize in overseeing call center operations and agents' performances, ensuring that customers are satisfied. Aside from this, they are mostly involved in hiring and training new agents, shaping them into productive workforce members. As managers, they must lead by setting targets, encouraging agents, and devising strategies to meet them, even providing support when issues are difficult to resolve. Furthermore, call center managers must implement and adhere to all policies and regulations of the company.
Agency managers and call center managers have different pay scales, as shown below.
| Agency Manager | Call Center Manager | |
| Average salary | $55,080 | $37,614 |
| Salary range | Between $28,000 And $106,000 | Between $23,000 And $60,000 |
| Highest paying City | New York, NY | Baltimore, MD |
| Highest paying state | New York | Maryland |
| Best paying company | Cadence Design Systems | Scantron |
| Best paying industry | - | Technology |
There are a few differences between an agency manager and a call center manager in terms of educational background:
| Agency Manager | Call Center Manager | |
| Most common degree | Bachelor's Degree, 65% | Bachelor's Degree, 60% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between agency managers' and call center managers' demographics:
| Agency Manager | Call Center Manager | |
| Average age | 47 | 47 |
| Gender ratio | Male, 59.0% Female, 41.0% | Male, 52.6% Female, 47.4% |
| Race ratio | Black or African American, 7.6% Unknown, 4.7% Hispanic or Latino, 12.8% Asian, 9.0% White, 65.2% American Indian and Alaska Native, 0.7% | Black or African American, 7.7% Unknown, 4.7% Hispanic or Latino, 13.0% Asian, 7.5% White, 66.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 10% | 10% |