Assistant front desk manager vs assistant customer service manager

Differences between assistant front desk manager and assistant customer service manager duties and responsibilities

Assistant front desk manager example responsibilities.

• Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
• Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
• Communicate with all internal departments including PBX, housekeeping, engineering, and security.
• Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
• Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
• Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.
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Assistant customer service manager example responsibilities.

• Develop and manage sales/customer service agents by monitoring productivity, quality and adherence using KPI's.
• Process accounts receivables and employee payroll coordination.
• Convince owner operator to invest in next-generation POS technology.
• Develop, document, and implement effective customer-focuse procedures and policies, and ensure their compliance with establish corporate ISO requirements.
• Retrieve electronic inquiries from consumers and any CIGNA associate parties responding to requests for information and assistance with benefits.