Assistant front desk manager vs front desk agent

The differences between assistant front desk managers and front desk agents can be seen in a few details. Each job has different responsibilities and duties. Additionally, an assistant front desk manager has an average salary of $41,660, which is higher than the $31,008 average annual salary of a front desk agent.

The top three skills for an assistant front desk manager include reservations, guest service and customer satisfaction. The most important skills for a front desk agent are reservations, team work, and guest service.

Assistant front desk manager vs front desk agent overview

	Assistant Front Desk Manager	Front Desk Agent
Yearly salary	$41,660	$31,008
Hourly rate	$20.03	$14.91
Growth rate	-	-
Number of jobs	55,374	96,392
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 42%
Average age	47	37
Years of experience	6	-

Assistant front desk manager vs front desk agent salary

Assistant front desk managers and front desk agents have different pay scales, as shown below.

	Assistant Front Desk Manager	Front Desk Agent
Average salary	$41,660	$31,008
Salary range	Between $28,000 And $61,000	Between $25,000 And $37,000
Highest paying City	-	Seattle, WA
Highest paying state	-	Washington
Best paying company	-	Brookhaven National Laboratory
Best paying industry	-	Hospitality

Differences between assistant front desk manager and front desk agent education

There are a few differences between an assistant front desk manager and a front desk agent in terms of educational background:

	Assistant Front Desk Manager	Front Desk Agent
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 42%
Most common major	Hospitality Management	Business
Most common college	Cornell University	-

Assistant front desk manager vs front desk agent demographics

Here are the differences between assistant front desk managers' and front desk agents' demographics:

	Assistant Front Desk Manager	Front Desk Agent
Average age	47	37
Gender ratio	Male, 33.7% Female, 66.3%	Male, 31.2% Female, 68.8%
Race ratio	Black or African American, 9.8% Unknown, 4.7% Hispanic or Latino, 19.2% Asian, 5.3% White, 60.4% American Indian and Alaska Native, 0.6%	Black or African American, 9.7% Unknown, 6.8% Hispanic or Latino, 22.1% Asian, 9.9% White, 50.0% American Indian and Alaska Native, 1.5%
LGBT Percentage	8%	13%

Differences between assistant front desk manager and front desk agent duties and responsibilities

Assistant front desk manager example responsibilities.

Control all guestroom allocations, ensuring that reservations are accurately record and monitor to ensure optimum occupancy and revenue is achieved.
Coordinate front desk, bell staff, door staff, and PBX department payroll and scheduling.
Communicate with all internal departments including PBX, housekeeping, engineering, and security.
Facilitate large high profile events and emergency / crisis situations, provide personalized attention to VIP's.
Process all credit applications for direct bill approval, all A/R & A/P, payroll and all administrative functions.
Work closely with the hotel butlers to ensure all VIP guests' needs are met and taken care of.

Front desk agent example responsibilities.

Train new associates to Hyatt standards and the most efficient way to accomplish the day's tasks.
Work as front desk, PBX, and make error free reservations for a full size hotel consisting of 123 rooms.
Welcome guests into the 2nd largest Hyatt in the world.
Receive recognition for dependability and a``can-do"attitude.
Inform members and guests of current sales and promotions while accounting for an accurate POS drawer
Coordinate request for dry cleaning pickup/drop off, pet walking, housekeeping, grocery, delivery, etc.

Assistant front desk manager vs front desk agent skills

Common assistant front desk manager skills

Reservations, 15%
Guest Service, 13%
Customer Satisfaction, 9%
Guest Relations, 9%
Front Desk Operations, 9%
Customer Service, 9%

Common front desk agent skills

Reservations, 23%
Team Work, 8%
Guest Service, 6%
Customer Service, 5%
Computer System, 4%
Guest Satisfaction, 4%

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Assistant Front Desk Manager
Assistant Front Desk Manager vs Front Desk Agent

Updated January 8, 2025

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