Auto service advisor vs customer service and billing

Differences between auto service advisor and customer service and billing duties and responsibilities

Auto service advisor example responsibilities.

• Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
• Plan new landscape builds including Linux parameters and settings, coordinating with installation team and guiding/documenting the install procedure.
• Master certify ase and gm.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service and billing example responsibilities.

• Manage daily payroll preparation and enter data into cumulative payroll system.
• Manage all billing accounts including Medicare/Medicaid, HMO and individual accounts.
• Help troubleshoot various operating systems and set up email accounts.
• Verify eligibility through all payer sites and used the EMR system.
• Listen in detail customers requests and troubleshoot any issues they are having.
• Prepare claims, including CPT and ICD-9 codes, to be process by health insurance companies.
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