Auto service advisor vs customer service executive

Differences between auto service advisor and customer service executive duties and responsibilities

Auto service advisor example responsibilities.

• Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
• Plan new landscape builds including Linux parameters and settings, coordinating with installation team and guiding/documenting the install procedure.
• Master certify ase and gm.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
Show more