Auto service writer vs bilingual customer service

Differences between auto service writer and bilingual customer service duties and responsibilities

Auto service writer example responsibilities.

• Manage the refurbishment of used vehicles, writing repair orders.
• Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Bilingual customer service example responsibilities.

• Help troubleshoot and fix technology problems over-the-counter with clients while offering professional services to help achieve business goals.
• Provide excellent customer service while ensuring all HIPPA guidelines are follow.
• Handle high volume correspondence receive from both patients and providers, validate documents manually and support computerize filing system.
• Verify and update patients demographics and insurance information as needed, send messages to facilities concerning patient medications and concerns.
• Demonstrate superb organizational and multitasking abilities
• Provide accurate first call solutions to any concern from providers and third party agencies according to HIPAA guidelines and ethical protocols.
Show more