Auto service writer vs customer service advisor

Differences between auto service writer and customer service advisor duties and responsibilities

Auto service writer example responsibilities.

• Manage the refurbishment of used vehicles, writing repair orders.
• Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service advisor example responsibilities.

• Manage the largest client pool in all of Finland, and update the CRM accordingly.
• Manage bi-weekly payroll duties and employment documentation.
• Provide excellent customer service and maintain cleanliness of work area
• Used all CRM systems to provide exceptional service to customers for the entire order process cycle
• Process all pick tickets and assign carriers, handle all shipping issues and RA's support other CSR's when need.
• Maintain stores organization, appearance, and cleanliness through corporate guidelines for visual merchandising inventory updates and standards.
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