Auto service writer vs customer service advocate

Differences between auto service writer and customer service advocate duties and responsibilities

Auto service writer example responsibilities.

• Manage the refurbishment of used vehicles, writing repair orders.
• Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
• Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service advocate example responsibilities.

• Manage and motivate VAS teams to achieve KPI, s assign by management.
• Continue to manage a high volume of customer calls relate to HMO, PPO and POS concerns.
• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help create and edit HTML coding to fit customer requests.
• Conduct wine and food tastings on-site to boost brand knowledge while consistentlyexceeding sales goals.
• Assist customer's with editing their business websites and coaching the basics in HTML.
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