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Auto service writer vs customer service attendant

The differences between auto service writers and customer service attendants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a customer service attendant. Additionally, an auto service writer has an average salary of $47,656, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a customer service attendant are strong customer service, customer service, and cleanliness.

Auto service writer vs customer service attendant overview

Auto Service WriterCustomer Service Attendant
Yearly salary$47,656$30,946
Hourly rate$22.91$14.88
Growth rate-4%-4%
Number of jobs66,436292,907
Job satisfaction--
Most common degreeHigh School Diploma, 32%Bachelor's Degree, 39%
Average age4040
Years of experience1212

Auto service writer vs customer service attendant salary

Auto service writers and customer service attendants have different pay scales, as shown below.

Auto Service WriterCustomer Service Attendant
Average salary$47,656$30,946
Salary rangeBetween $29,000 And $76,000Between $24,000 And $39,000
Highest paying City-Seattle, WA
Highest paying state-Washington
Best paying company-Salesforce
Best paying industry-Technology

Differences between auto service writer and customer service attendant education

There are a few differences between an auto service writer and a customer service attendant in terms of educational background:

Auto Service WriterCustomer Service Attendant
Most common degreeHigh School Diploma, 32%Bachelor's Degree, 39%
Most common majorAutomotive TechnologyBusiness
Most common college--

Auto service writer vs customer service attendant demographics

Here are the differences between auto service writers' and customer service attendants' demographics:

Auto Service WriterCustomer Service Attendant
Average age4040
Gender ratioMale, 79.8% Female, 20.2%Male, 48.4% Female, 51.6%
Race ratioBlack or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage7%7%

Differences between auto service writer and customer service attendant duties and responsibilities

Auto service writer example responsibilities.

  • Manage the refurbishment of used vehicles, writing repair orders.
  • Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
  • Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service attendant example responsibilities.

  • Manage and calculate daily cash deposits and prepare daily payroll ledgers.
  • Assess customer orders for accuracy, cleanliness and organization of customer area.
  • Assist in cashiering and point of sale (POS) system procedures during busy hours.
  • Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
  • Carry and unload groceries accordingly.
  • Bag groceries and organize inventory displays.
  • Show more

Auto service writer vs customer service attendant skills

Common auto service writer skills
  • Customer Vehicles, 26%
  • Parts Inventory, 21%
  • Customer Service, 15%
  • Customer Relations, 9%
  • Repair Orders, 6%
  • Credit Card, 5%
Common customer service attendant skills
  • Strong Customer Service, 57%
  • Customer Service, 16%
  • Cleanliness, 6%
  • Front Desk, 3%
  • Perform Routine Maintenance, 3%
  • CPR, 2%

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