Auto service writer vs customer service clerk

The differences between auto service writers and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a customer service clerk. Additionally, an auto service writer has an average salary of $47,656, which is higher than the $33,566 average annual salary of a customer service clerk.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a customer service clerk are customer service, basic math, and front end.

Auto service writer vs customer service clerk overview

	Auto Service Writer	Customer Service Clerk
Yearly salary	$47,656	$33,566
Hourly rate	$22.91	$16.14
Growth rate	-4%	-4%
Number of jobs	66,436	361,383
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	High School Diploma, 32%
Average age	40	40
Years of experience	12	12

Auto service writer vs customer service clerk salary

Auto service writers and customer service clerks have different pay scales, as shown below.

	Auto Service Writer	Customer Service Clerk
Average salary	$47,656	$33,566
Salary range	Between $29,000 And $76,000	Between $26,000 And $42,000
Highest paying City	-	Anchorage, AK
Highest paying state	-	Alaska
Best paying company	-	United States Courts
Best paying industry	-	Retail

Differences between auto service writer and customer service clerk education

There are a few differences between an auto service writer and a customer service clerk in terms of educational background:

	Auto Service Writer	Customer Service Clerk
Most common degree	High School Diploma, 32%	High School Diploma, 32%
Most common major	Automotive Technology	Business
Most common college	-	-

Auto service writer vs customer service clerk demographics

Here are the differences between auto service writers' and customer service clerks' demographics:

	Auto Service Writer	Customer Service Clerk
Average age	40	40
Gender ratio	Male, 79.8% Female, 20.2%	Male, 33.0% Female, 67.0%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%	Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between auto service writer and customer service clerk duties and responsibilities

Auto service writer example responsibilities.

Manage the refurbishment of used vehicles, writing repair orders.
Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service clerk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Show excellence in providing customer service satisfaction by packing then delivering groceries to customers' vehicles.
Hone in on and strengthen problem solving, quick thinking, and math skills.
Support RSA authentication service for remote customer using VPN access, with RSA token.
Help clients identify and resolve issues pertaining, but not limit to, VPN configuration, web hosting and domain registration.
Operate cash register, processing transactions with cash, credit card, debit, check, food stamp and WIC coupons.

Auto service writer vs customer service clerk skills

Common auto service writer skills

Customer Vehicles, 26%
Parts Inventory, 21%
Customer Service, 15%
Customer Relations, 9%
Repair Orders, 6%
Credit Card, 5%

Common customer service clerk skills

Customer Service, 13%
Basic Math, 12%
Front End, 11%
Math, 10%
Cash Handling, 9%
Customer Inquiries, 8%

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Auto Service Writer
Auto Service Writer vs Customer Service Clerk

Updated January 8, 2025

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