Auto service writer vs customer service desk

The differences between auto service writers and customer service desks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a customer service desk. Additionally, an auto service writer has an average salary of $47,656, which is higher than the $34,599 average annual salary of a customer service desk.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a customer service desk are service desk, customer service, and strong customer service.

Auto service writer vs customer service desk overview

	Auto Service Writer	Customer Service Desk
Yearly salary	$47,656	$34,599
Hourly rate	$22.91	$16.63
Growth rate	-4%	-4%
Number of jobs	66,436	233,256
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 32%
Average age	40	40
Years of experience	12	12

Auto service writer vs customer service desk salary

Auto service writers and customer service desks have different pay scales, as shown below.

	Auto Service Writer	Customer Service Desk
Average salary	$47,656	$34,599
Salary range	Between $29,000 And $76,000	Between $25,000 And $47,000
Highest paying City	-	Atwater, CA
Highest paying state	-	Alaska
Best paying company	-	SAIC
Best paying industry	-	Manufacturing

Differences between auto service writer and customer service desk education

There are a few differences between an auto service writer and a customer service desk in terms of educational background:

	Auto Service Writer	Customer Service Desk
Most common degree	High School Diploma, 32%	Bachelor's Degree, 32%
Most common major	Automotive Technology	Business
Most common college	-	-

Auto service writer vs customer service desk demographics

Here are the differences between auto service writers' and customer service desks' demographics:

	Auto Service Writer	Customer Service Desk
Average age	40	40
Gender ratio	Male, 79.8% Female, 20.2%	Male, 28.8% Female, 71.2%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%	Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 21.3% Asian, 6.5% White, 55.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between auto service writer and customer service desk duties and responsibilities

Auto service writer example responsibilities.

Manage the refurbishment of used vehicles, writing repair orders.
Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service desk example responsibilities.

Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
Operate a POS system to itemize and complete customer front-end register transactions.
Ask to follow closing procedures of facility and close out POS system.
Organize activities such as science and math club, sports, art, and cooking.
Create a RMA for faulty parts and dispatch technician to the site to replace the part or troubleshoot the issue.
Process customer transactions and troubleshoot register issues.

Auto service writer vs customer service desk skills

Common auto service writer skills

Customer Vehicles, 26%
Parts Inventory, 21%
Customer Service, 15%
Customer Relations, 9%
Repair Orders, 6%
Credit Card, 5%

Common customer service desk skills

Service Desk, 20%
Customer Service, 17%
Strong Customer Service, 15%
Front Desk, 7%
Windows, 4%
Sales Floor, 4%

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Auto Service Writer
Auto Service Writer vs Customer Service Desk

Updated January 8, 2025

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