Auto service writer vs customer service executive

The differences between auto service writers and customer service executives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an auto service writer and a customer service executive. Additionally, a customer service executive has an average salary of $52,512, which is higher than the $47,656 average annual salary of an auto service writer.

The top three skills for an auto service writer include customer vehicles, parts inventory and customer service. The most important skills for a customer service executive are strong customer service, post sales, and customer complaints.

Auto service writer vs customer service executive overview

	Auto Service Writer	Customer Service Executive
Yearly salary	$47,656	$52,512
Hourly rate	$22.91	$25.25
Growth rate	-4%	-4%
Number of jobs	66,436	274,757
Job satisfaction	-	-
Most common degree	High School Diploma, 32%	Bachelor's Degree, 53%
Average age	40	40
Years of experience	12	12

Auto service writer vs customer service executive salary

Auto service writers and customer service executives have different pay scales, as shown below.

	Auto Service Writer	Customer Service Executive
Average salary	$47,656	$52,512
Salary range	Between $29,000 And $76,000	Between $25,000 And $106,000
Highest paying City	-	-
Highest paying state	-	-
Best paying company	-	-
Best paying industry	-	-

Differences between auto service writer and customer service executive education

There are a few differences between an auto service writer and a customer service executive in terms of educational background:

	Auto Service Writer	Customer Service Executive
Most common degree	High School Diploma, 32%	Bachelor's Degree, 53%
Most common major	Automotive Technology	Business
Most common college	-	-

Auto service writer vs customer service executive demographics

Here are the differences between auto service writers' and customer service executives' demographics:

	Auto Service Writer	Customer Service Executive
Average age	40	40
Gender ratio	Male, 79.8% Female, 20.2%	Male, 37.0% Female, 63.0%
Race ratio	Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.6% Asian, 5.6% White, 57.1% American Indian and Alaska Native, 0.7%	Black or African American, 12.8% Unknown, 5.6% Hispanic or Latino, 20.1% Asian, 6.9% White, 53.9% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between auto service writer and customer service executive duties and responsibilities

Auto service writer example responsibilities.

Manage the refurbishment of used vehicles, writing repair orders.
Recommend required service and repairs, educate customers on basic maintenance requirements for their Toyota product.
Provide excellent customer service to assist customers troubleshoot IOS devices for hardware and software issues.

Customer service executive example responsibilities.

Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
Develop excellent customer service by combining patience and determination to troubleshoot account issues.
Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
Consult with customers to find best means to leverage telecom assets to reach their business objectives.

Auto service writer vs customer service executive skills

Common auto service writer skills

Customer Vehicles, 26%
Parts Inventory, 21%
Customer Service, 15%
Customer Relations, 9%
Repair Orders, 6%
Credit Card, 5%

Common customer service executive skills

Strong Customer Service, 60%
Post Sales, 10%
Customer Complaints, 3%
Customer Satisfaction, 2%
Inbound Calls, 2%
Emails, 2%

Auto Service Writer vs. similar jobs

Auto Service Writer related careers

Auto Service Writer related jobs

What similar roles do

Zippia Careers
Office and Administrative Industry
Auto Service Writer
Auto Service Writer vs Customer Service Executive

Updated January 8, 2025

Browse office and administrative jobs