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The differences between automotive service advisors and client services administrators can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a client services administrator. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $42,359 average annual salary of a client services administrator.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a client services administrator are customer service, excellent organizational, and data entry.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
Known as customer service administrators, client service administrators assist and support customers in different industries. The administrators deal with customers through emails or phone calls. They receive orders via email, post, or phone, respond accordingly, and process them on time. It is also part of their job to manage the complaints and inquiries of their customers. Among the skills they need to develop include salesmanship, teamwork, communication, and problem-solving.
Automotive service advisors and client services administrators have different pay scales, as shown below.
| Automotive Service Advisor | Client Services Administrator | |
| Average salary | $44,596 | $42,359 |
| Salary range | Between $31,000 And $63,000 | Between $27,000 And $65,000 |
| Highest paying City | Norwood, MA | Lakewood, NJ |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Phillips Chevy | Ernst & Young |
| Best paying industry | Automotive | Pharmaceutical |
There are a few differences between an automotive service advisor and a client services administrator in terms of educational background:
| Automotive Service Advisor | Client Services Administrator | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 62% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and client services administrators' demographics:
| Automotive Service Advisor | Client Services Administrator | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 33.3% Female, 66.7% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.5% Hispanic or Latino, 21.9% Asian, 7.3% White, 53.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |