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The differences between automotive service advisors and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer service advisor. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Automotive service advisors and customer service advisors have different pay scales, as shown below.
| Automotive Service Advisor | Customer Service Advisor | |
| Average salary | $44,596 | $32,029 |
| Salary range | Between $31,000 And $63,000 | Between $26,000 And $39,000 |
| Highest paying City | Norwood, MA | Boston, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Phillips Chevy | Teledyne Technologies Incorporated |
| Best paying industry | Automotive | Insurance |
There are a few differences between an automotive service advisor and a customer service advisor in terms of educational background:
| Automotive Service Advisor | Customer Service Advisor | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and customer service advisors' demographics:
| Automotive Service Advisor | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |