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The differences between automotive service advisors and customer service advocates can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer service advocate. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $33,000 average annual salary of a customer service advocate.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer service advocate are strong customer service, social work, and appointment scheduling.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A customer service advocate is responsible for prioritizing customer satisfaction in a company or business. Most of the time, they reach out to clients and perform follow-up calls to secure sales, devise strategies and programs to improve support operations, handle correspondence, and monitor all inquiries to ensure that all issues get resolved on time. Furthermore, as a customer service advocate, it is essential to develop corrective measures on complex matters, coordinate with staff, and adhere to all regulations.
Automotive service advisors and customer service advocates have different pay scales, as shown below.
| Automotive Service Advisor | Customer Service Advocate | |
| Average salary | $44,596 | $33,000 |
| Salary range | Between $31,000 And $63,000 | Between $27,000 And $39,000 |
| Highest paying City | Norwood, MA | Danvers, MA |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Phillips Chevy | Committee for Public Counsel Services |
| Best paying industry | Automotive | Insurance |
There are a few differences between an automotive service advisor and a customer service advocate in terms of educational background:
| Automotive Service Advisor | Customer Service Advocate | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 40% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and customer service advocates' demographics:
| Automotive Service Advisor | Customer Service Advocate | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 25.6% Female, 74.4% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 12.5% Unknown, 5.1% Hispanic or Latino, 21.1% Asian, 6.4% White, 54.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |