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The differences between automotive service advisors and customer service and billings can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer service and billing. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $32,444 average annual salary of a customer service and billing.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer service and billing are strong customer service, patients, and data entry.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A customer service and billing worker primarily assists customers when it comes to billing matters. They answer calls or correspondence from customers to identify their needs, respond to inquiries, discuss product or service specifications, manage billing arrangements, provide price quotes, and offer other services. They may also arrange appointments, process refunds, and solve issues and concerns, ensuring efficiency and client satisfaction. Additionally, customer service and billing maintains records of all transactions and reports to managers regularly.
Automotive service advisors and customer service and billings have different pay scales, as shown below.
| Automotive Service Advisor | Customer Service And Billing | |
| Average salary | $44,596 | $32,444 |
| Salary range | Between $31,000 And $63,000 | Between $25,000 And $40,000 |
| Highest paying City | Norwood, MA | Vancouver, WA |
| Highest paying state | Massachusetts | New Hampshire |
| Best paying company | Phillips Chevy | University of California, Berkeley |
| Best paying industry | Automotive | Utilities |
There are a few differences between an automotive service advisor and a customer service and billing in terms of educational background:
| Automotive Service Advisor | Customer Service And Billing | |
| Most common degree | Associate Degree, 31% | Associate Degree, 27% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and customer service and billings' demographics:
| Automotive Service Advisor | Customer Service And Billing | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 22.0% Female, 78.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 21.1% Asian, 6.0% White, 56.1% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |