Automotive service advisor vs customer service attendant

The differences between automotive service advisors and customer service attendants can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer service attendant. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $30,946 average annual salary of a customer service attendant.

The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer service attendant are strong customer service, customer service, and cleanliness.

Automotive service advisor vs customer service attendant overview

	Automotive Service Advisor	Customer Service Attendant
Yearly salary	$44,596	$30,946
Hourly rate	$21.44	$14.88
Growth rate	-4%	-4%
Number of jobs	112,403	292,907
Job satisfaction	-	-
Most common degree	Associate Degree, 31%	Bachelor's Degree, 39%
Average age	40	40
Years of experience	12	12

Automotive service advisor vs customer service attendant salary

Automotive service advisors and customer service attendants have different pay scales, as shown below.

	Automotive Service Advisor	Customer Service Attendant
Average salary	$44,596	$30,946
Salary range	Between $31,000 And $63,000	Between $24,000 And $39,000
Highest paying City	Norwood, MA	Seattle, WA
Highest paying state	Massachusetts	Washington
Best paying company	Phillips Chevy	Salesforce
Best paying industry	Automotive	Technology

Differences between automotive service advisor and customer service attendant education

There are a few differences between an automotive service advisor and a customer service attendant in terms of educational background:

	Automotive Service Advisor	Customer Service Attendant
Most common degree	Associate Degree, 31%	Bachelor's Degree, 39%
Most common major	Automotive Technology	Business
Most common college	-	-

Automotive service advisor vs customer service attendant demographics

Here are the differences between automotive service advisors' and customer service attendants' demographics:

	Automotive Service Advisor	Customer Service Attendant
Average age	40	40
Gender ratio	Male, 80.3% Female, 19.7%	Male, 48.4% Female, 51.6%
Race ratio	Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8%	Black or African American, 11.1% Unknown, 5.7% Hispanic or Latino, 20.5% Asian, 6.2% White, 55.7% American Indian and Alaska Native, 0.8%
LGBT Percentage	7%	7%

Differences between automotive service advisor and customer service attendant duties and responsibilities

Automotive service advisor example responsibilities.

Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
Schedule and write up service repair and maintenance work using ADP.
Attend many customer satisfaction clases and recieve Chrysler 5 star certification.
Experience with Reynolds and Reynolds and ADP.
Have maintained a CSI score of over district and region for the entire time with company.
Greet customers at quick lube parking lot inquiring about need services, operating cash register, and restocking mechandise.

Customer service attendant example responsibilities.

Manage and calculate daily cash deposits and prepare daily payroll ledgers.
Assess customer orders for accuracy, cleanliness and organization of customer area.
Assist in cashiering and point of sale (POS) system procedures during busy hours.
Operate POS system, enter accurate amounts and totals; provide exact change for all transactions.
Carry and unload groceries accordingly.
Bag groceries and organize inventory displays.

Automotive service advisor vs customer service attendant skills

Common automotive service advisor skills

Customer Service, 36%
Automotive Services, 12%
Repair Orders, 11%
Product Knowledge, 8%
Inspection Results, 6%
Oil Changes, 4%

Common customer service attendant skills

Strong Customer Service, 57%
Customer Service, 16%
Cleanliness, 6%
Front Desk, 3%
Perform Routine Maintenance, 3%
CPR, 2%

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Automotive Service Advisor
Automotive Service Advisor vs Customer Service Attendant

Updated January 8, 2025

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