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The differences between automotive service advisors and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a customer service clerk. Additionally, an automotive service advisor has an average salary of $44,596, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a customer service clerk are customer service, basic math, and front end.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Automotive service advisors and customer service clerks have different pay scales, as shown below.
| Automotive Service Advisor | Customer Service Clerk | |
| Average salary | $44,596 | $33,566 |
| Salary range | Between $31,000 And $63,000 | Between $26,000 And $42,000 |
| Highest paying City | Norwood, MA | Anchorage, AK |
| Highest paying state | Massachusetts | Alaska |
| Best paying company | Phillips Chevy | United States Courts |
| Best paying industry | Automotive | Retail |
There are a few differences between an automotive service advisor and a customer service clerk in terms of educational background:
| Automotive Service Advisor | Customer Service Clerk | |
| Most common degree | Associate Degree, 31% | High School Diploma, 32% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and customer service clerks' demographics:
| Automotive Service Advisor | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |