Automotive service advisor vs customer service executive

Differences between automotive service advisor and customer service executive duties and responsibilities

Automotive service advisor example responsibilities.

• Used SQL queries to report, analyze, and manage the ongoing Y2K research progress.
• Schedule and write up service repair and maintenance work using ADP.
• Attend many customer satisfaction clases and recieve Chrysler 5 star certification.
• Experience with Reynolds and Reynolds and ADP.
• Have maintained a CSI score of over district and region for the entire time with company.
• Greet customers at quick lube parking lot inquiring about need services, operating cash register, and restocking mechandise.
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Customer service executive example responsibilities.

• Manage all customer inquiries through phone calls and emails and ensure appropriate assistance in compliance with company policies and procedures.
• Help troubleshoot technical incidents including basic browser issues, Apps, subscription problems.
• Mentore new sales associates and present information and on the job training to new employees utilizing Microsoft PowerPoint.
• Develop excellent customer service by combining patience and determination to troubleshoot account issues.
• Provide above average service to customers by bagging groceries appropriately and assist with carryout and loading merchandise into customer's vehicle.
• Consult with customers to find best means to leverage telecom assets to reach their business objectives.
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