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The differences between automotive service advisors and service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service advisor and a service advisor. Additionally, a service advisor has an average salary of $46,308, which is higher than the $44,596 average annual salary of an automotive service advisor.
The top three skills for an automotive service advisor include customer service, automotive services and repair orders. The most important skills for a service advisor are customer service, product knowledge, and basic math.
An automotive service advisor is responsible for inspecting the car's condition and engine failure, coordinating with auto mechanics, and scheduling mechanical work orders. Automotive service advisors identify the customers' mechanical problems and write repair reports for the mechanics for further assessment. They may also reach out to clients to sell new items and services offered by the business that would get their cars more efficient and optimized. An automotive service advisor must have excellent communication skills and mechanical knowledge to respond to customers' inquiries and concerns and resolve complaints.
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
Automotive service advisors and service advisors have different pay scales, as shown below.
| Automotive Service Advisor | Service Advisor | |
| Average salary | $44,596 | $46,308 |
| Salary range | Between $31,000 And $63,000 | Between $26,000 And $79,000 |
| Highest paying City | Norwood, MA | New York, NY |
| Highest paying state | Massachusetts | New Jersey |
| Best paying company | Phillips Chevy | BP America Inc |
| Best paying industry | Automotive | Finance |
There are a few differences between an automotive service advisor and a service advisor in terms of educational background:
| Automotive Service Advisor | Service Advisor | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service advisors' and service advisors' demographics:
| Automotive Service Advisor | Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 80.3% Female, 19.7% | Male, 69.4% Female, 30.6% |
| Race ratio | Black or African American, 10.6% Unknown, 5.7% Hispanic or Latino, 20.8% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.8% | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |