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The differences between automotive service writers and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both an automotive service writer and a customer service advisor. Additionally, an automotive service writer has an average salary of $46,879, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for an automotive service writer include repair orders, service appointments and phone calls. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Automotive Service Writer | Customer Service Advisor | |
| Yearly salary | $46,879 | $32,029 |
| Hourly rate | $22.54 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 148,068 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Automotive Service Writers act as a contact person between the customer and an automotive company. This person does estimations for clients and also help in drafting contracts. An Automotive Service Writer handles written orders for repairs. They receive and record request from clients and store it in a safe place. They are an essential part of the marketing department as it focuses on customer retention through constant, casual communication.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Automotive service writers and customer service advisors have different pay scales, as shown below.
| Automotive Service Writer | Customer Service Advisor | |
| Average salary | $46,879 | $32,029 |
| Salary range | Between $30,000 And $72,000 | Between $26,000 And $39,000 |
| Highest paying City | New York, NY | Boston, MA |
| Highest paying state | New York | Alaska |
| Best paying company | State Street | Teledyne Technologies Incorporated |
| Best paying industry | Automotive | Insurance |
There are a few differences between an automotive service writer and a customer service advisor in terms of educational background:
| Automotive Service Writer | Customer Service Advisor | |
| Most common degree | Associate Degree, 31% | Bachelor's Degree, 33% |
| Most common major | Automotive Technology | Business |
| Most common college | - | - |
Here are the differences between automotive service writers' and customer service advisors' demographics:
| Automotive Service Writer | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 77.4% Female, 22.6% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.5% Unknown, 5.1% Hispanic or Latino, 20.5% Asian, 5.8% White, 57.4% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |